Are you an Administrator or Call-Handler looking for your next opportunity? St Margaret’s Hospice Care has a fantastic opportunity for a Clinical Coordinator to join our team. Based in our Central Referral Centre, you will be the first point of contact for callers to the hospice. Our duty is to speak with the person to understand how best they can be helped and pass them on to the relevant team. This role can be based in Yeovil or Taunton. You will join us on a part time basis (up to 30 hours per week). In return, you will receive a competitive salary of £19,422.97 per annum (30 hours per week). This is a 12 month fixed term role to cover maternity cover. You won’t just be joining a fantastic team – you’ll be part of a welcoming, community minded charity. Our mission is to provide excellent specialist palliative care for patients and support to their families. Everyone here contributes and has a part to play towards our goal. If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do. So, if you’re looking for a role where you can really make a difference, working as part of a supportive team, we could be a perfect match. What can you expect to be doing? You will play a critical role in helping to provide the support that patients and families need. Being a clinical coordinator involves being the primary contact for all callers to our main telephone contact numbers. This can be healthcare professionals making patient referrals which we document and pass onto our duty clinicians, or answering calls from patients, families and carers, liaising with a variety of services within the hospice to pass on this information so that the right service team can follow up. This is a primarily office based role, so ability to get to the Hospice site is essential. We provide a comprehensive training programme and induction to ensure that you have the skills and knowledge required to undertake this challenging but rewarding role. We recognise that much of what we deal with on a day to day basis can be emotional and have a strong programme of support in place. What can you expect to be good at? We are looking for candidates who: Have experience of working in a busy office environment, have an excellent telephone manner and are methodical. Are able to relay information accurately from calls both verbally and written. Have a good understanding of confidentiality. Due to the number of healthcare computer programs we use, are very confident in their computer and IT skills. Are flexible and can prioritise workloads. You will be working in a fast-paced environment where you will experience numerous interruptions throughout the working day. What can we offer you? Holiday entitlement 33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time) Recognise continuous service for clinical staff paid at band 5 who join directly from the NHS or another hospice Ability to buy and sell annual leave Pension scheme NHS employees eligible to continue with their NHS pension scheme Non-NHS employees will receive 5% employer and 5% employee contribution. Award-winning Employee Assistance Programme for you and your family offering: Vitality & wellbeing health portal for non-emergency care Unlimited access to 24/7 online GP Consultations for employees, their partners, and dependent children as well as Expert Case Management Confidential and free 24-hour Employee Assistance Counselling and support Legal, financial, and medical information and advice And more… Life assurance cover – 2x salary Health Cash Plans - help with covering the cost of healthcare needs by providing cashback on a range of health benefits Blue Light Discount Card Enhanced maternity/paternity leave Excellent learning and development opportunities Free on-site parking in Yeovil and Taunton Volunteering and fundraising opportunities Eligibility criteria applies If you want to get to know our team or have a chat before applying, we'd love to hear from you. Just reach out to us at Rachel Plaw, Clinical Coordinator Team Lead, Rachel.Plawst-margarets-hospice.org.uk Unfortunately, we are not able to offer visa sponsorship at this time. For any questions about our recruitment process or to request an application form is sent to you, please contact Recruitmentst-margarets-hospice.org.uk We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact us for a chat if there's anything you want to talk about before you apply. If you have all the information you need, just click apply. We can't wait to hear from you Closing date: 23rd February 2025 Interview date: 3rd March 2025