We are recruiting for a Logistics Coordinator where you will ensure operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport: ROAD, SEA, and AIR, while maintaining a high level of quality and meeting performance and cost targets.
Duties:
1. Investigate and resolve quality-related issues reported by the customer.
2. Prioritise quality notifications and adjust schedules to meet customer requirements promptly.
3. First point of contact for customers, carriers, suppliers, and other stakeholders.
4. Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions.
5. Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers.
6. Follow up on missing events and investigate data inconsistencies.
7. Provide input to Supervisors in the preparation of reporting, monthly reviews, and quarterly business reviews.
Requirements:
Our ideal candidate will be a highly experienced and customer-centric individual who has demonstrable experience operating in a customer-facing role within transport, logistics, or freight forwarding. You'll need to be a confident and approachable individual who can effectively communicate with people across all levels internally and externally and have a solid understanding of supply chain management.
Hours are Monday - Friday 7.30am - 3.30pm / 9am - 5.30pm and include 1 in 4 weekends. Hours whilst training are 8am - 4.30pm. Office-based initially then WFH option available for 2 days per week.
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