The firm Taylor Walton is a well-established multi-service law firm with offices located in Hertfordshire and Bedfordshire, renowned for the quality of its legal advice and outstanding client service. We provide legal advice and solutions to business owners, FTSE 350 companies, public and private sector organisations, charities and high-net worth individuals. We organise our legal services by expertise; Commercial Property, Corporate & Commercial, Commercial Litigation, Property Litigation, Employment, Residential Property, Family and Private Client. Clients may well be supported through their business and private life experiences by a number of our practice areas with many clients engaging our services for many years. Our reputable success is attributed to the calibre of our people. In the same way that we are committed to provide exceptional quality legal services to our clients, we are committed to fostering an engaging and supportive environment in which to work and develop a rewarding career. We are very proud of our exceptionally high staff retention rate and an average length of service unrivalled within our region. The department The Client Matter Inception Team are responsible for the on-boarding of new and returning clients across the Firm. The centralised team will ensure regulatory obligations are met, with a particular focus on anti-money laundering regulations, for all new client instructions. The Client Matter Inception Administrator will play a key role in welcoming new clients to the Firm. They are responsible for the administrative set-up for new clients, including opening the new matter on the Firm’s case management system and sending relevant initial correspondence to the client. Whilst most correspondence with clients will be via email, the Client Matter Inception Administrator will require an excellent telephone manner when speaking with clients on the telephone. The Client Matter Inception Team work closely with Solicitors and fee earners to ensure new matters are opened efficiently and accurately. About the role The Client Matter Inception Administrator will be responsible for completing the initial stages of a new client matter in line with the Firm’s policies and procedures. The role involves: conducting anti-money laundering checks to verify the identities of clients through e-verification checks and obtaining identity documents from clients. checking identity documents in line with the Firm’s policy and escalating queries where necessary. conducting internal conflict of interest and ensure results are accurately recorded and any potential conflict issues are escalated in line with Firm procedure. generating new client Firm welcome correspondence in accordance with the Firm’s strict precedent documentation. The role requires: excellent communication skills and a professional and courteous telephone manner strong team work – the Client Matter Inception Administrator will be required to work collaboratively with Solicitors/fee earners as well as the other members of the Client Matter Inception Team competent IT skills the ability to work efficiently and effectively under pressure close attention to detail a natural sense of urgency Applications submitted by agencies will not be considered for this vacancy. Other information What we can offer you: a competitive salary FTE 33 days holiday including Bank Holidays Birthday Leave Group Life Assurance cover immediately on joining Firm pension contribution and opportunity to make contributions via salary exchange Cycle to Work scheme full induction and training programme with modern IT systems on-going access to in-house IT training an inclusive, supportive, friendly and professional working environment social events and internal interest/sports clubs employee-led active CSR programme For our Employee Benefits please visit our website - Employee Benefits | Taylor Walton Solicitors