Job summary Jubilee Park Medical Partnership is a friendly practice with a list size of approximately 12300 patients across 2 sites in Carlton and Lowdham. We are seeking a friendly, enthusiastic and flexible team member to join our caring and supportive care coordination team working 20 hours per week. You will be part of the front of house team responsible for dealing with patients and other health care professionals. This position is encompasses traditional reception duties, administrative duties and dealing with patients on the telephone and in person with a strong emphasis on coordinating care for our patients, ensuring they are directed to the most appropriate person or place for their care. Your hours will be worked on a shift basis between 0700 and 2000. Core hours are 07:45-18:30 however we do provide additional access to appointment outside of these hours. There is also the requirement for some occasional weekend work. For this post you will be expected to work across both of the sites that make up our practice. Uniforms and comprehensive training will be provided. Main duties of the job You will be part of the front of house team responsible for dealing with patients and other health care professionals. This position is encompasses traditional reception duties, administrative duties and dealing with patients on the telephone and in person with a strong emphasis on coordinating care for our patients, ensuring they are directed to the most appropriate person or place for their care. About us Jubilee Park Medical Partnership is a friendly practice with a list size of approximately 12300 patients across 2 sites in Carlton and Lowdham. We are a fabulous caring, supportive and hardworking team. Our practice team consists of: GP Partners, Salaried GPs, Advanced Nurse Prescriber, Nurse Prescribers, Practice Nurses, HCAs, Reception Care Coordination team, Administration team and Management team. Date posted 09 January 2025 Pay scheme Other Salary £10.92 an hour Contract Permanent Working pattern Part-time Reference number A0567-25-0001 Job locations 61 Burton Road Carlton Nottingham NG4 3DQ Francklin Road Lowdham Nottingham NG14 7BG Job description Job responsibilities To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Flexibly to work across shift pattern and sites is essential. Please read the attached Job Description and Person Specification. Job description Job responsibilities To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Flexibly to work across shift pattern and sites is essential. Please read the attached Job Description and Person Specification. Person Specification Qualifications Essential Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) Desirable Customer service qualification (NVQ) or equivalent NVQ Level 2 in Health and Social Care Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable SystmOne user skills Knowledge Essential An understanding of a General Practice reception environment Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working in a health care setting Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Other Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable Own Transport Person Specification Qualifications Essential Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) Desirable Customer service qualification (NVQ) or equivalent NVQ Level 2 in Health and Social Care Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable SystmOne user skills Knowledge Essential An understanding of a General Practice reception environment Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working in a health care setting Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Other Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable Own Transport Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Park House Medical Centre Address 61 Burton Road Carlton Nottingham NG4 3DQ Employer's website https://www.thejubileepractice.co.uk/ (Opens in a new tab)