JOB TITLE: Applications Engineer
REPORTING TO: Applications Manager
JOB PURPOSE
Provide efficient and cost-effective applications support, training, and turn-key solutions for new and existing machine models, both in-house and for end users.
Deliver a high standard of technical support to the pre-sales team, including machine demonstrations, machine setup, time studies, process, tooling, and programming, to meet the needs of sales engineers, dealers, and customers.
Offer technical support, training, and after-sales service to internal staff, dealers, and customers through formal training courses and hands-on guidance.
PRIMARY RESPONSIBILITIES
Visit customer sites across the UK and Ireland to provide machine setup, prove-out, cutting, and operator training as required, either as part of a new machine sales contract or upon customer request.
Support dealers in various regions by providing machine setup, prove-out, cutting, and engineer training for both new and existing machine models.
Assist the European Sales Manager with dealer requests when needed.
Develop and test machining methods and programs designed to address customers' manufacturing challenges by collaborating with sales engineers and liaising directly with customers.
ADDITIONAL RESPONSIBILITIES
Conduct machine demonstrations for dealer staff and customers, including setting up and programming machines for either a customer’s component or standard test components. Operate the...