Are you a dedicated, compassionate nurse looking for that next step and a fulfilling career in dementia care? At The Marbrook Centre, we are looking for a passionate nurse to be our clinical lead for our residents living with dementia.
As a Service Manager, your leadership will ensure a safe, welcoming, and supportive environment while providing solid and consistent support to a team of dedicated care staff and the General Manager.
Main duties of the job
With excellent communication skills, you will lead your care team to deliver exceptional care services while building trusting and transparent relationships with families, identifying care needs and preferences, and ensuring these are accurately reflected in care plans as appropriate. You will also liaise with other health professionals regarding health care needs and make requests for GP/Professional visits where necessary.
Ideally with experience working at a senior level, you will set an example through your clinical knowledge and professionalism and role model best practice to inspire and mentor junior staff. You will be hands-on and be involved in every aspect of our residents' care - ranging from personal care to managing and administering medication, ensuring all residents are provided with the highest possible standards of care and support, including end of life care.
About us
The Marbrook Centre is an award-winning 24-hour nursing and therapy service for adults with complex, long-term conditions, specialising in stroke, traumatic brain injury, spinal injuries, and dementia.
Our core values of competence, choice, and compassion influence every action we take and every decision you make will be in the best interests of the people we are caring for.
We don’t just accept difference, we welcome it. No matter what your sexual orientation, ethnicity, disability, gender identity, religion, or any other characteristic, we welcome your application. As a team, we actively celebrate, support, and thrive on diversity for the benefit of our residents and staff, and we believe this creates an environment of empowerment and mutual respect and therefore excellence in care.
Job responsibilities
Purpose of role
To be accountable for the delivery of The Marbrook Centre's management approach and ethos, and to ensure that the dementia service is exemplary in its delivery of safe and effective care, and is well led at all times.
Specific Responsibilities
* To take primary responsibility for managing and overseeing the daily operation of the Marbrook dementia service, whilst sharing responsibility with the senior team to deliver Marbrook's overall objectives.
* To ensure that the care, welfare, and safety of all residents is of the highest possible standard, taking full responsibility for adherence to statutory regulations.
* Provide clinical leadership and nursing on dementia and assume responsibility for the correct assessment of care required, through planning, documentation, and ongoing assessment.
* Develop non-drug management of challenging behaviours where appropriate, and support effective reviews of prescribing of anti-psychotic medicines.
* To promote and maintain good interpersonal relationships between staff/residents and staff/relatives.
* Undertake pre-assessments for potential residents. To be responsible for the admission of any new residents to the unit for the purpose of assessment/evaluation, and establishment of a good mutual relationship.
* To undertake day-to-day contact and involvement with residents, their families, and visiting professionals.
* To act as and promote the positive face and public representation of Marbrook, in a manner conducive with the level of management and the responsibilities that this role carries.
* To ensure that the care provided offers our clients a high standard of specialised, person-centred care.
* To ensure that all residents are treated with dignity and respect and that their independence, choice, and control is actively promoted by the service.
* To actively promote Marbrook's values and care ethos within the staff team and organisation environment.
* To line manage/develop/train/mentor/coach the Mayfield team, and ensure that all staff are well supervised at all times.
* To correctly implement organisational, social, and legislative policies and requirements, procedures, systems, and processes to underpin and support all areas of responsibility.
* To ensure that good quality, relevant, and substantial records/documentation/notes that satisfy CQC, management, and resident/families requirements are kept at all times.
* To ensure that stock is ordered, controlled, and safely stored.
* To ensure that all medications are administered, ordered, and stored safely and correctly at all times, including controlled drugs; and to have oversight of this at all times.
* To ensure all care plans and risk assessments are written in best practice format, and reviewed at agreed and suitable intervals.
* To lead/support on the care and support review meetings programme.
* To support the other units in the absence of the designated service manager and manage the whole site in the absence of the General Manager.
* To participate equally in the manager on-call rota.
* To assist in the recruitment of, and to maintain a competent staff team, including supporting completion of the Care Certificate in line with the Marbrook probation policy and procedure.
* To work with the Rota Coordinator to ensure the rota is effective and adequately planned to deliver safe ratios in line with our safer staffing procedures.
* To undertake and deliver line management duties with HR support, which may include performance management, absence management, and disciplinary processes.
* To facilitate team meetings that include required set agenda items, and that are responsive to the needs of the dementia service.
* To facilitate quarterly family meetings to gain feedback and make improvements/changes based on the feedback received.
* Conduct quarterly residents surveys, to analyse the responses and make appropriate improvements to the service.
* To encourage an open and honest culture within the organisation; and to support members of the team to make decisions and contribute to positive changes within the service.
* To act as advisor on dementia care for the organisation.
Person Specification
Qualifications
* Registered RGN, RMN, RNLD - must have general nursing experience.
Experience
* A demonstrated and absolute commitment to caring for people with dementia and related conditions.
* Minimum of 3 years working at a senior level within a health or social care dementia care service.
* A kind, friendly, and approachable manner balanced with a professional approach.
* Evidence of strong staff team management and leadership skills.
* Experience of recruitment, training, and development processes.
* Experience of delivering line management duties including performance/absence management, probations, and disciplinaries/investigations.
* Excellent knowledge/experience of safeguarding and related procedures.
* Sound knowledge of health & safety at work.
* Nutritional awareness including clinical diets.
* An understanding of compliance and audits.
* Demonstrated willingness to learn and develop.
* The ability to work as a trusted part of a cooperative team.
* A demonstrated ability to prioritise whilst working under pressure.
* The ability to successfully communicate with people at all levels.
* The ability to prioritise tasks appropriately.
* IT literate (especially experience of using Word and Outlook emails, calendar, and tasks).
* Full UK Driving Licence or the ability to travel to conduct assessments and attend external meetings.
* Knowledge of budgetary management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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