Coastal Services Office, Princess Mary Promenade, South Marine Drive, Bridlington, YO15 3LG
Job closes on 20 January
Interview date: To be confirmed
Service area: Culture and Customer Services
An exciting opportunity has arisen within the Coastal Services team to work in our busy reception over the 2025 season.
We are looking for an enthusiastic person with excellent customer service skills and previous experience of working in a high-pressure environment to join our small and friendly team.
Customer service is at the heart of our business and to thrive in this environment you will need a strong desire to deliver a high-quality service to our visitors. You will need the ability to adapt to an ever-changing environment where every day is different. A good knowledge of the coastal area would be advantageous but not essential.
The successful candidate will be confident in handling customer complaints and ensuring a positive outcome. The team uses Net Promoter Score feedback and works hard to consistently improve our ratings, including acting upon comments made by the customers.
The successful candidate will have experience of using online booking systems and processing associated payments. They will have good knowledge of IT packages and be confident in using them.
This role is very varied and includes some low-level marketing, ordering and invoicing, issuing parking permits, and other administration tasks alongside the day-to-day reception duties.
The role requires flexibility to work weekends, bank holidays, and some evenings.
If you already work for the council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password.
Secondment
If you wish to apply for this role on a secondment basis please ensure you have sought approval from your line manager prior to submitting your application.
Applying for the role
Apply by completing the online application form. Ensure the application demonstrates how you meet the essential criteria from the employee specification. CV's will not be accepted for this vacancy.
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