Join our exceptional team
We are currently looking for exceptional people to join our team and have a fantastic opportunity for a Seasonal Day Porter working an alternating shift pattern of 6 shifts on and 3 days off. This role is seasonal and will be available from May to the end of October.
As a Day Porter, you are the face of the hotel and are here to welcome guests and ensure a positive arrival and departure experience. We aim to make every guest's impression memorable, providing a seamless and welcoming experience from start to finish.
Key Requirements of the Role
As a vital team member, you play a proactive role in welcoming guests and using the guest's name whenever possible. Collaboration with other departments is key to making the guests' stay as comfortable as possible.
Your key duties involve:
1. Opening doors and assisting guests/visitors entering and leaving the property.
2. Assisting with luggage on arrival and departure, storing bags when required, providing door coverage.
3. Having the ability to lift and carry bags and luggage — full manual handling training provided.
4. Having excellent knowledge of the local area, including attractions, transportation systems, theatres, tourist sites, sporting activities, shops, and restaurants.
5. Informing guests of property amenities, services, and hours of operation.
6. Identifying and explaining room features to guests upon arrival to all guest rooms.
7. Transporting guest luggage to and from guest rooms and/or designated storage areas.
8. Assisting guests/visitors in and out of vehicles.
9. Following and maintaining Health and Safety standards and procedures.
Requirements of the Role
* Flexible and team-minded.
* Reliability, endurance, and high motivation.
* Independent, organized way of working.
* Passion for the profession.
* Accurate work with attention to detail.
What do we offer?
* Competitive rate of pay.
* Excellent ongoing support, training, and development.
* 28 days holiday including Bank Holidays per annum.
* Discounted hotel room rates for you, your friends, and family across all UK Bespoke Hotels.
* Food and Beverage discounts at all our hotels.
* Meals on duty.
More About Us
Bespoke Hotels was founded in 2000 and has grown to manage over 9,500 hotel rooms, employ 8,000 staff, and manage £815 million of assets. We are the UK’s largest independent hotel group, owning a diverse portfolio of hotels ranging from golfing hotels to spa resorts and city centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside additional consultancy and sales & marketing services for over 100 hotels.
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