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Type: Fixed term - one year (Ideal start date is late May, early June)
Who You Are:
As a Creator Support Representative for Getty Images, you will be primarily responsible for assisting our signed creators by answering their questions on contracts, submission of imagery and portfolios, building and maintaining relationships. You’ll work in tandem with the global and regional content teams to deliver high quality, consistent, and timely service to our Creators via our ticketing system, focusing on Europe and the Middle East when needed.
We would love to learn more about you and your interests. Please include a brief paragraph or cover letter to tell us about yourself and explain why you believe you would be a great fit for this opportunity.
Responsibilities:
* Provide support to creators in a timely manner
* Communicate issues as they arise and provide solutions to problems
* Collaborate with other departments and team members as required
* Stay informed about products and processes
* Help streamline processes and increase efficiency
* Support the management of events, workshops and on-line activities
* Provide admin and data management support for special projects
* Process or update agreements/contracts
* Other duties as they arise
What You'll Need:
* Customer Service and/or call center experience
* Strong oral and written communication skills
* Demonstrated social and emotional intelligence
* A solutions and results-oriented approach
* Ability to work independently with a minimum of supervision
* Ability to manage multiple tasks with frequent interruptions
* Ability to manage time appropriately and set priorities
* Ability to work well under pressure and with shifting priorities
* High level of integrity and trustworthiness
* Highly proactive with an interest in learning new things
* A positive attitude in challenging situations
Nice to Have:
* Relevant experience in a creative licensing business or the creative industries
* Proficiency in Arabic is an advantage; knowledge of other non-English European languages is preferred
* Familiarity with the Middle East region and its customs is beneficial
* Willingness to travel to the Middle East in person if required
Please note this is a fixed term role for one year.
Working at Getty Images
Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals.
We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.
Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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