Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010, Neighborly entered the UK market with the focus of acquiring and developing premium brands within the home service industry.
In the 14 years that Neighborly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands and over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.
Our Brands:
* Drain Doctor
* Bright & Beautiful
* Countrywide Grounds Maintenance
* Dream Doors
* Greensleeves Lawn Care
Brand Info:
Countrywide Grounds Maintenance is an established national landscape maintenance service provider, consisting of a network of 46 franchise businesses throughout the UK, supplying grounds maintenance and associated services to a wide client base.
REPORTING STRUCTURE
REPORTS TO:
* Bid Manager
KEY RELATIONSHIPS:
* Head office team
* Business Development Managers
PURPOSE OF THE ROLE
The Bid Coordinator will support the pursuit of opportunities by providing bid support to the Bid Writers. They will promote best bidding practices not only within the bid team but across Countrywide Grounds Maintenance Ltd, leading by example. They will support the Business Development Manager (BDM) and Regional Manager (RM) to plan for, develop, and submit winning bid responses that meet client requirements while showcasing the additional value that our business can bring.
KEY RESPONSIBILITIES
Role-specific responsibilities include:
* Manage the Team outlook inbox
* Portal management – monitoring portals to identify opportunities and download documents.
* Support in gathering proposal information to create winning responses
* Review existing content where relevant and support the Bid Writer to develop content.
* Coordinate and respond to pre-qualification questionnaires
* Work with the Senior Bid Writer to identify content after submission that can be reused and store it in the bid library
* Assist in the preparation of presentations as part of the bid submission.
* Identify and share lessons learned as inputs to the continuous improvement of the bidding process and tools
* Support the team in ad hoc activities to develop our bidding excellence
* Proactively identify improvement areas during the bidding process.
Other responsibilities include but are not limited to:
* Ensure the bid governance process is followed and a programme for submission is established prior to a kick-off
* Support pre-bid planning including facilitating planning sessions and developing a win strategy.
* Use the bid management platform for collaboration and efficiency. Ensure it is used consistently across all opportunities
* Review all client documents prior to a bid kick-off meeting. Understand clients’ requirements for submission
* Work closely with Regional Managers, Business Development Managers, the Bid Manager, and the Managing Director (MD) and other departments within the business to agree on key deliverables and manage a strategically planned programme through to successful submission. You will lead and facilitate efficient communication and collaboration with all parties involved.
* Identify and manage resources to support submission such as finance, Health and Safety, Marketing, etc.
* Take the lead on the production of the submission, ensuring that it is in keeping with corporate guidelines. This includes:
- The structure and design of the documents
- Graphics (if required)
- Case studies
- Readability of responses
* Be a competent writer able to create, re-write, or polish bid content. This includes identifying when responses do not meet client requirements and supporting the author to improve ahead of review
* Challenge existing processes and embrace new ways of working that improve how we deliver successful bids
* Oversee the overall progress of bids, initiating corrective action if required to ensure the bid is submitted on time
* Drive continuous improvement by harvesting model answers for storage. Initiate Lessons Learned sessions and influence bidding behaviours by sharing best practices and improving areas we struggled to answer during the process.
* Any other reasonable duties that fall within your capabilities.
This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.
EXPERIENCE/SKILLS/KNOWLEDGE
EXPERIENCE:
* Experience in grounds maintenance preferred but not essential.
* A Level or Degree educated (Graduate)
* Experience in a similar environment (writing skills)
* Experience working with stakeholders
* Competent with all Microsoft Office programmes including Microsoft Teams.
* Experienced working knowledge of Adobe Creative Cloud suite of packages
SKILLS / KNOWLEDGE:
* Ability to prioritise workload
* Highly motivated, with a can-do attitude.
* Well organised and able to adapt to situations quickly
* Show initiative and have a proactive approach to work
* Thrives in a busy environment
BEHAVIOURS
* Collaboration: Develop effective relationships with internal stakeholders, helping to grow individual and team credibility. When managing a bid, promote collaborative working practices to ensure no part of the bid effort is isolated.
* Champion for improvements: Support the ongoing development and improvement of processes and tools, and champion them to Business Development Managers and Regional Managers. Effectively deploy Case Studies, bidding collateral, processes and procedures, and bid management tools and techniques.
* Communicating effectively: Be able to communicate effectively both verbally and in writing. Support bid development win themes and answer planning.
INCLUSIVITY STATEMENT
Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief, and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
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