Are you looking for an exciting role within the Digital Data and Technology (DDaT) department? This role could be for you! This is an exciting opportunity to join a team that plays a pivotal role in shaping and enhancing large-scale digital services. In this role, you will engage deeply in the operational and strategic aspects of developing complex web environments, focusing on the seamless integration of digital systems. You'll be responsible for ensuring high-quality, user-centred digital experiences, including content design, coordinating with other web services, and configuring systems within either a public or commercial sector setting.
As part of our User-Centred Design team, you’ll collaborate closely with leads in content design, user research, business analysis, and product management to bring forward a cohesive digital experience. You'll also play an active role in mentoring team members, sharing best practices and innovative problem-solving strategies, and contributing to an inclusive and accessible design process.
Your day-to-day will involve using a range of data analysis techniques to evaluate digital services and continuously improve them based on user feedback and journey mapping insights. If you’re passionate about creating positive digital user experiences and have strong skills in developing complex digital services, we’d love to see how you can contribute to our evolving digital landscape.
Please note this role does not attract sponsorship.
About you
We are looking for someone with demonstrable experience of creating digital services within complex environments, with hands-on expertise in site administration, digital integration, and maintenance. Your digital literacy spans content management, digital marketing, social media, and you have a demonstrated ability to work effectively within multi-disciplinary teams. You’re proactive and collaborative, with a strong understanding of how to support user-centred designs in web environments.
In addition to technical skills, you possess solid negotiation and influencing skills, enabling you to advocate effectively for users’ needs and align them with organisational goals. You are comfortable working within a recognised project management framework, balancing deadlines with quality, and have a structured approach to re-engineering complex processes for optimal user experiences.
Join us to help shape the future of digital services and create an experience that truly serves and delights our users!
This is a public facing role so you’ll need to show off your fluency in speaking and writing English
About us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How to apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .