Role: Outbound Dispatcher Contract: Permanent Hours: 1500 0000 Monday Friday Location: Northampton, NN4 Why work for DACHSER? Were a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running today and tomorrow. DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits. Pension Contribution 27 Days Holiday Employee Assistance Programme Discount Platform Life Assurance Benefit Cycle To Work Scheme Purpose Of The Role: To support the branch in operating an effective outbound operation in response to customer requests and network standards in a cost effective and efficient manner. To maximise profit whilst not compromising quality and service by providing effective solutions to FTL, LTL and groupage requirements Key Responsibilities: Correct despatch of outbound vehicles including hazardous, customs and support the freight planning where necessary Effective management of loading to meet customer requirements and department KPIs Correct administration and monitoring of outbound operation and use of various Dachser Tools (including but not limited to Domino, Outbound Planning Tool, CustomsHub) Meeting the designated department KPIs Cost accrual and processing of purchase invoices Effective communication with other departments in Northampton and the UK as well as other branches in the Network ensuring good working relations Ensure compliance of standard operating procedures in daily processes and maintain quality standards of the company. Ensure that profit is maximised at all opportunities without compromising quality To efficiently respond to customer requests for charter and groupage services to provide cost effective and efficient solutions Ensure that all reporting procedures are complied with and that all paperwork is accurate and efficiently handled Correct administration and processing of vehicle despatch and provision of appropriate documents (including but not limited to CMRs, hazardous paperwork, partner paperwork and customs paperwork Printing and processing of customs documentation including use of Sequoia, GVMS and any further external or internal customs programmes Processing of customer invoices and documentations for correct forwarding of export shipments Correct shipment administration according to any internal and external compliance requirements Skills & Experience: Transport legislation Good educational background Good geographical knowledge Excellent IT skills Ability to remain calm under pressure and to organise workload to maximise personal efficiency Ability to solve problems and good analytical skills Resilience to working in pressurised environment Flexibility High level of accuracy & attention to detail Ability to work on own initiative and to take responsibility and ownership to deliver quality service to the customer Experience of working in a fast paced and dynamic environment Multi-tasking ADZN1_UKTJ