About Marketplace Marketplace is a brand-new online venture for Tesco, designed to give our customers the opportunity to use our website to shop for a wide range of third-party products in addition to the groceries they already know and love. Our initial focus will be on pet food, health and beauty products and alcohol, and as with other online marketplaces, sellers will fulfil orders directly. Join us on this exciting new journey, and you’ll be a key member of a hardworking, collaborative team that’s delivering on our promise to serve our customers, communities and the planet a little better every day. Marketplace is a key pillar of our strategy to be 'Easily the Most Convenient' grocer, offering customers the opportunity to shop a broad range of 3rd party products, alongside their core grocery basket, seamlessly on our platform. We are seeking a Lead Operations Manager to develop, maintain, and maximise relationships with sellers, ensuring a compelling range proposition for customers and achieving our GMV targets. Life on the team As a creative pioneer and inspirational manager, you’ll be an innovative business developer. The key to the Marketplace team’s success will be its ability to work with many other teams in the wider Tesco family, including Finance, Digital Product and Online Operations. No two days will be the same as you become an expert in your area of the Marketplace model. We’re building Tesco’s future, and it’s a future shaped by you. Manage seller onboarding, compliance, and performance. Manage a team of Operations Managers. Develop and implement a long-term operational excellence plan. Drive problem-solving initiatives and develop effective solutions. Apply insights to understand customer needs, market trends, and competitor activity. Continuously improve processes, operations, and methodologies. Make cost-conscious decisions. Experience in a retail environment, preferably with external suppliers. Experience leading an operational team in e-commerce. Proven track record in joint business planning, program management, and cross-functional initiatives. Strong commercial savvy and understanding of online business models and economics. Excellent program and project management skills. Strong analytical skills for assessing and modelling seller proposals. Effective customer management and communication skills. Ability to influence at all levels. Does this sound like a great opportunity for you? If so, we would love to hear from you