We are actively searching for a customer-focused and highly organised individual to join our fleet support team.
Josh Kernohan, Operations Manager
About Simplicity Group:
Simplicity Group, established over 12 years ago, is a dynamic force in the industry, dedicated to providing comprehensive solutions that empower businesses to optimise their fleet operations. With a commitment to simplicity and excellence, we seamlessly integrate advanced technologies to enhance your fleet’s performance, security, and overall productivity.
Department: Fleet
Project Location(s): Northern Ireland
Job Description:
As a Fleet Support Advisor, you will handle incoming calls and emails, meeting team KPIs while providing excellent customer service. We will cater and provide training for a deep understanding of our fleet telematics and vehicle CCTV products.
You will offer technical troubleshooting, training, and remote assistance to ensure seamless operations for our base. This position involves collaborating closely with internal teams and maintaining meticulous records. You will stay updated on procedures and contribute to process improvement. We ask candidates to show excellent communication and organisational skills, always prioritising client satisfaction and fostering a positive team environment.
YOU’LL NEED THIS
In this role, you will serve as the frontline support for our fleet operations, handling incoming calls and emails in alignment with team KPIs. A comprehensive understanding of our products is necessary, and full training will be provided on this. You’ll be tasked with providing technical fault analysis, troubleshooting, and offering training to both new and existing customers.
Additionally, you will play a pivotal role in assisting engineers remotely with tasks such as commissioning, testing, and updating web portals post-installation. Monitoring the performance of installed software and hardware products will also fall within your responsibilities, ensuring smooth operations for our clients.
This role involves maintaining strong relationships with the team and customers. The candidate should be PC literate with proficiency in Microsoft Office, a strong work ethic, excellent communication skills, and the ability to work well under pressure while maintaining a methodical and organised approach.
COMPANY BENEFITS
* Coaching and employee development programs to support your career growth.
* Modern office environment with excellent company culture.
* Team incentives, including team-building outings.
* Pension scheme Group Life Assurance.
* Bupa Complete Private Medical.
* Access to Yulife Platform.
* 24/7 Access Virtual GP.
* Employee Assistance Programme access to Mental Health Counselling with full confidentiality.
* Redeem Gift Vouchers for Retail Giants such as Amazon, ASOS, Nike.
* Much more.
* Additional Holidays based on service length.
* Bike to Work Scheme.
OUR CULTURE
At Simplicity Group, we place great emphasis on our company culture. We believe that teamwork is essential to our success and strive to foster a supportive and collaborative environment. As a company that invests in its employees, this is a rare opportunity to join a dynamic and high-performing team where personal growth and development are encouraged.
EQUAL OPPORTUNITIES
Simplicity Group Ltd is committed to equal employment opportunities and considers all individuals for employment regardless of their background, with a focus on merit and qualifications for the job. All candidates will be subject to necessary identity, security, and reference verifications as part of the recruitment process. The company respects the privacy of all individuals and handles personal data in accordance with General Data Protection Regulation (GDPR) and related best practices. The processing of personal data is carried out in compliance with Simplicity Group Ltd’s recruitment processes.
The Simplicity Group was awarded ‘Customer Service Company of The Year’.
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