Service Assurance Supervisor
Location: Dummer, Basingstoke
Permanent, full time
Salary: £33-35k DOE
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Our client, Southern Communications Group Limited (SCG), is a dynamic and fast paced telecommunications business with a reputation for excellent customer service and unrivalled career development. Each customer is at the heart of their business where they strive to design, deliver and support the very best solution to underpin their business and daily operations supported by industry leading specialists.
They are now looking for a passionate Service Assurance Supervisor to join their team in Basingstoke, Hampshire. You will be assisting Service Manager and driving the Service Assurance Team forward providing advice and guidance to team where possible.
Service Assurance Supervisor, role:
1. Being an escalation point for Team Members to assist with customer conflicts, supplier escalations and work with other internal teams to proactively align required resource to aid resolution
2. Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance to include attending internal project meetings
3. Helping with establishing adequate resource cover in the Service Assurance Team across all shifts in addition to maintai...