Senior Project Manager - Retail/ Software
Location: Hertfordshire - required to be onsite 5 days/ per week (some international travel required)
A Senior Project Manager/ Customer Success Manager is required by a forward-thinking, global software company in Hertfordshire where your primary responsibility is to ensure that their retail clients achieve maximum success with their software solutions.
This involves leading complex, large-scale implementation projects and fostering long-term customer satisfaction, loyalty, and retention. The role requires a good technical understanding, exceptional communication skills, and the ability to build and maintain relationships across diverse teams and leadership levels, globally.
The ideal candidate will have extensive experience in the retail sector and be comfortable engaging in detailed discussions around project requirements and software technology solutions.
Key Responsibilities Summary
1. Project Delivery:
- Lead and oversee complex projects from start to finish, ensuring successful outcomes.
- Collaborate closely with both internal and customer teams to shape project strategies and solutions.
- Develop and implement standardized project approaches across various clients.
2. Stakeholder Management & Communication:
- Manage and nurture relationships with key customer stakeholders, ensuring clear and effective communication at all levels.
- Influence and guide custom...