Job Description
We are seeking an experienced IT Support Specialist to join our Reboot Recruit team as a Service Desk Engineer in Maidenhead/Newbury. As a key member of our team, you will be responsible for providing technical support and assistance to our clients.
About the Company:
Our client is a boutique IT & Communications service provider with over 275 UK organisations under their management. With a strong focus on customer needs and excellent service delivery, they offer a unique approach to IT services.
The Role:
* Provide remote access support to resolve technical issues.
* Monitor and manage problems proactively to prevent downtime.
* Assist with setting up and resolving issues with customer equipment.
* Log incidents in the Service Desk system and follow procedures.
* Take ownership of client incidents and communicate effectively with clients.
* Work on projects under the guidance of senior engineers.
* Develop good working relationships with clients and understand their business needs.
* Consistently document knowledgebase with client information and fixes.
Required Skills and Qualifications:
* 1-2 years' experience in a similar role within an IT support environment.
* Diligent and logical approach with strong problem-solving skills.
* Excellent customer-focused approach and commitment to service delivery.
* Ability to prioritise workload.
* Good interpersonal and communication skills.
* In-depth knowledge of Windows technologies including Active Directory, Windows Server, and Microsoft Office.
Salary and Benefits:
We offer a competitive salary of £24,000 - £27,000 per annum, plus company benefits.
Desirable Qualifications:
* 2 years' experience within an MSP environment.
* Understanding of networking technologies and fundamentals.
* Knowledge of ITIL and VoIP experience.
* Exposure to Meraki, Cisco, and Draytek switch, router, and wireless infrastructure.