Permanent Part Time - 20 hours per week (Monday, Wednesday and Friday 11:00 - 20:00)
We are looking to recruit a Customer Service Advisor to join our Waltham Forest Contract based from our Osprey House Office (E4 8TD).
About the Role
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.
Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have suffered service failure, where your role is to instill the customer's confidence.
About You
Candidates will have the following:
* Social Housing and Repair and Maintenance background.
* Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.
* Competent in communicating with direct operatives, subcontractors, and residents.
* Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
* Planning knowledge of what works can be sequenced or can be undertaken concurrently.
* Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
* Good level of written English.
* Good computer skills.
* Good project management skills.
* Good communication skills e.g. ability to communicate with different stakeholders at different levels.
* Passionate about service delivery and customer satisfaction.
Benefits
* Profit Share Discretionary Annual Bonus Scheme.
* 26 Days Holiday & Bank Hols.
* Enhanced Pension Plan.
* Healthcare Cash Plan (Including 24hr GP).
* Life Assurance & Accident Cover.
* Share Save.
* Enhanced Maternity & Paternity Pay.
* Work Perks Discounts & Vouchers.
* Buy & Sell Holiday.
* Flexible Working & Flexible Bank Holidays.
* Cycle to Work.
* Volunteering (2 days paid).
* Learning & Development Opportunities.
* Extensive Wellbeing Support, including EAP.
* Loyalty & Values Awards.
* Funded Professional Subscription.
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services, and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.
MSPS are proud to support the resettlement of armed forces personnel.
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