We’re VIVID –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people We’re recruiting for an Income Recovery Officer to join our team on a 2-year fixed term contract. Based out of our Basingstoke office, this is a part time role working 18.5 hours a week. A minimum of 20% of this to be office based to promote collaboration and team working. Want to know what we can offer you? 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave A productivity-related bonus scheme to enhance your take-home A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10% Life assurance paid at x 3 annual salary Private medical insurance Health care cash plan called Medicash Enhanced pay for maternity, paternity, adoption and shared parental leave Access to counselling, legal and financial information Electric car scheme Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes Here’s the facts about the role: As Income Recovery Officer, you’ll provide a proactive and effective approach to recovering outstanding rent and other charges. You’ll work to agreed procedures to have full control over a caseload of accounts and progress them through the rent arrears process. This’ll include recording contacts, agreements and referrals, and ensuring that customers are provided with the right support that they need. You’ll gain a good understanding of who our customers are and the support that they may need to sustain their tenancies, so that eviction is always the last resort. You’ll develop a good knowledge of benefits and understand how they’re paid and managed. And make sure the business and customer impacts are understood as part of the arrears process. You’ll have a good working relationship with various teams such as neighbourhoods, and other customer & tenancy supportive teams. As well as developing connections with external partners and agencies who help us to provide the right level of support to our customers. This includes housing options and homelessness teams to meet the needs of our customers. You’ll bring your wealth of experience in debt recovery and awareness/understanding of the social housing sector. Also, your effective communication and relationship building skills which will help you to succeed in this role. This role requires a DBS check.