Job Title: Head of EMEA Institutional Client Relationship Management, London
Location: London, United Kingdom
Category: Customer Service
EU Work Permit Required: Yes
Job Reference: 953068f69de8
Job Views: 8
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Please note this position is based in London, which will be the contractual location of the successful candidate; other locations cannot be considered.
Head of EMEA Institutional Client Relationship Management
This role is ideal for someone with experience in client service or relationship management.
About the job:
As Head of Institutional Client Relationship Management, you will be responsible for delivering exceptional client service to Aviva Investors' institutional clients. You will lead a team focused on relationship management and proactive servicing, aiming to:
* Retain clients through high satisfaction levels
* Expand relationships via cross-selling opportunities
You will develop strong internal relationships across Aviva Investors' Distribution, Investment, and Operations teams. Managing a team of Client Relationship Directors and Managers, you will ensure high-quality relationship management and client service, developing strategies to maximize cross-selling potential and maintaining Client Engagement Plans.
Skills and Experience:
* Team management experience preferred
* IMC qualification required
* Strong knowledge of Asset Management, including public and private markets
* Client-centric mindset focused on solutions
* Proactive, ownership-driven attitude and ability to foster this in others
Benefits:
* Generous pension scheme (up to 14% contribution)
* Annual performance bonus eligibility
* Family-friendly leave policies
* Holiday entitlement with buy/sell options
* Up to 40% discount on Aviva products
* Flexible benefits including electric cars
* Matching Share Plan and Save As You Earn scheme
* 21 volunteering hours annually
The role requires certification under FCA/PRAs SMCR, including background checks and ongoing compliance training.
Inclusivity:
Aviva is committed to diversity and inclusion, welcoming applications from all backgrounds. Flexible working options are available, including part-time and job-sharing arrangements.
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