Our client is a for-profit registered provider of affordable housing in London, dedicated to delivering high-quality, shared ownership homes. Job Summary As Operations Director, you will be responsible for leading the operational functions of the business, ensuring compliance with regulatory frameworks, and driving operational efficiency. You will be directly involved in governance, regulatory compliance, and managing key relationships with external stakeholders, external advisors, and solicitors. Your role will also involve overseeing tenant satisfaction, managing financial aspects of rent and charges, and supporting the delivery of ongoing housing developments and projects. Key Requirements Experience : A minimum of 7-10 years in senior operations or leadership roles, within the housing sector. Experience in the complexities of shared ownership housing is essential. Regulatory Knowledge : Strong understanding of shared ownership regulations, compliance requirements, and the regulatory environment for affordable housing in the UK. Stakeholder Engagement : Proven ability to manage relationships with key external stakeholders Customer Focus : Strong commitment to tenant satisfaction and the ability to analyse and act on customer data to drive improvements. Financial Acumen : Experience in overseeing rent and charge management, as well as managing budgets and external relationships with managing agents. Problem Solving and Risk Management : Strong analytical skills, with the ability to conduct risk assessments and implement mitigation strategies effectively.