End-User Computing (EUC) Engineer Rate - £500 per day total to umbrella (Inside IR35) Duration - 6 months Location - Reigate (once a week on site) Are you an experienced End User Computing professional with a knack for technical support and a drive to improve user experience? We're looking for a motivated EUC Engineer to join a financial services giant to play a crucial role in supporting their IT infrastructure. Key Responsibilities: Active Directory & Group Policies: Handle AD administration and implement effective group policies. SCCM Application Packaging: Manage the application packaging process to ensure smooth and efficient software deployment as well as ensuring vulnerability management standards are kept. Disaster Recovery & OS Images: Develop and maintain OS images, contribute to disaster recovery planning, and ensure readiness for quick response. End-User Support: Provide end-user support and maintenance for various platforms, including OS imaging, policy management, application packaging, and mobile device management (IOS and Android). Day-to-Day: Proactively address and resolve tickets from the internal system, manage requests for system access, and provide solutions for escalated incidents. Support both Microsoft and Apple ecosystems, including Remote Desktop, Apple Business Manager, VMware Workspace ONE MDM, VDI (preferably AWS Workspaces), Active Directory, and Group Policy administration. Implement and manage authentication solutions, including Okta Workforce SAML authentication. What You Bring: Technical Expertise: Proven track record in 2nd/ 3rd line (EUC / Desktop) support within a service desk environment. Versatile Knowledge: Broad experience with end-user hardware and software support across Microsoft and Apple ecosystems. Problem-Solving Skills: Ability to troubleshoot, diagnose, and resolve escalated technical issues efficiently. Working experience with Cloud based Identity Management services such as Okta.