Job summary This is an exciting opportunity to be part of the Medicines Management Service in Mersey Care NHS Foundation Trust. The organisation has recently invested significantly in the team's expansion to reconfigure the way we deliver our service. Dispensary Pharmacy Support Worker roles are based within our purpose-built pharmacy department at Maghull Health Park and our pharmacy department at Hollins Park Hospital in Warrington. This role is based at Medicines Management, Maghull Health Park. We are looking for enthusiastic, flexible, and motivated individuals to join our team and welcome applications from experienced dispensers from any sector who have an interest in developing their professional career within a hospital pharmacy setting. There will be opportunity to develop your skills and experience, and we will provide full training and a well-structured support system, including robust individual and group supervision, personal development planning and access to professional development opportunities. You will be part of an expanding team of highly professional and dedicated staff whose aim is to provide an excellent, patient focused service. This role would suit someone who is committed to providing high quality patient safety focused care utilising excellent communication and interpersonal skills to work within a large team. Shortlist planned for: 15 March 2025 Interview planned for: 1 April 2025 Main duties of the job The role involves dispensing various types of prescriptions including controlled drugs and clozapine and involves using our new automated robotic dispensing systems including a blister pack robot to dispense medicines. Other duties include responding to dispensary supply queries, preparing for medicines deliveries. The Medicines Management team is well-established with a track record in delivering outcomes, our pharmacy support workers are key to ensuring this happens. The service supports physical health, mental health, and community care across a large geographical footprint. For full information regarding responsibilities, required qualifications and experience please refer to the job description and person specification. The post-holder will be obliged to participate in our seven- day medicines supply service in line with the hours of operation. About us Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Date posted 27 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time, Part-time, Flexible working, Compressed hours Reference number 350-TWS7019058 Job locations Medicines Management Department Maghull Health Park Maghull L31 1HW Job description Job responsibilities To work in accordance with trust policies, procedures & standard operating procedures as appropriate.2. To accurately and efficiently order & supply stock and named-patient dispensed medicines, including supply of compliance aids and patient information leaflets.3. To follow up any outstanding orders for wards, clinics, procurement and service users on a daily basis in line with standard operation procedures.4. To follow up any outstanding items on supplier orders on a daily basis and escalate appropriately.5. To be involved in the supply of clozapine to service users. This will include:a) Dispensing of clozapine (including utilising compliance aids) in accordance with standard operating procedures.b) Liaising with patients, the clozapine monitoring service, and clinical team regarding the appropriate supply of clozapine.c) Receiving of clozapine blood results. d) Issue of medication to clients at clozapine clinic.e) Organising the request and receipt of up-to-date clozapine prescriptions.6. To participate in the dispensing and stock supply of controlled drugs.7. To act as line manager to Pharmacy Support Workers (ATOs). This will include responsibility forall of the following: management & clinical supervision; appraisals; leave; sickness absence;disciplinary and grievance matters; recruitment and selection decisions; personal and career development (including service specific training) together with involvement in investigations as required, ensuring mandatory training compliance.8. To replenish sundry items within the dispensary on a daily basis.9. To answer telephone enquiries from a wide range of staff groups with regard to prescriptions, medication top-ups, distribution and orders, referring to the relevant member of the medicines management team, as necessary. Please refer to JD and person specification for more details. Job description Job responsibilities To work in accordance with trust policies, procedures & standard operating procedures as appropriate.2. To accurately and efficiently order & supply stock and named-patient dispensed medicines, including supply of compliance aids and patient information leaflets.3. To follow up any outstanding orders for wards, clinics, procurement and service users on a daily basis in line with standard operation procedures.4. To follow up any outstanding items on supplier orders on a daily basis and escalate appropriately.5. To be involved in the supply of clozapine to service users. This will include:a) Dispensing of clozapine (including utilising compliance aids) in accordance with standard operating procedures.b) Liaising with patients, the clozapine monitoring service, and clinical team regarding the appropriate supply of clozapine.c) Receiving of clozapine blood results. d) Issue of medication to clients at clozapine clinic.e) Organising the request and receipt of up-to-date clozapine prescriptions.6. To participate in the dispensing and stock supply of controlled drugs.7. To act as line manager to Pharmacy Support Workers (ATOs). This will include responsibility forall of the following: management & clinical supervision; appraisals; leave; sickness absence;disciplinary and grievance matters; recruitment and selection decisions; personal and career development (including service specific training) together with involvement in investigations as required, ensuring mandatory training compliance.8. To replenish sundry items within the dispensary on a daily basis.9. To answer telephone enquiries from a wide range of staff groups with regard to prescriptions, medication top-ups, distribution and orders, referring to the relevant member of the medicines management team, as necessary. Please refer to JD and person specification for more details. Person Specification Qualifications Essential NVQ2 in pharmacy services and experience or willingness to work towards NVQ3 level knowledge Desirable Maths and English level 2 qualification (e.g., GCSE or Functional Skills) Knowledge/Experience Essential Experience of dealing with the public Demonstrates an interest in Pharmacy Demonstrates an understanding of good time management skills Understands the need for written policies and procedures Has an understanding of the need for patient confidentiality Desirable Work experience in a pharmacy. Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High Professional Standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change Oriented Skills Essential Excellent organisational skills Ability to multitask and change from one job to another frequently, working both independently and as part of a team Demonstrable IT skills Excellent communication skills - written - verbal - listening Ability to work under pressure Customer care skills Ability to prioritise workload and manage time effectively to meet specified deadlines Excellent inter-personal skills Ability to perform basic mathematical calculations in relation to work Good time management Ability to meet deadlines Ability to travel between different sites Ability to work individually and to work as a team player Ability to work flexibly Pro-active and displays initiative Problem solving skills Willingness and self-motivation to learn Ability to deal with frequent interruptions Ability to deal effectively with telephone enquiries Attention to detail and a responsible attitude towards quality and accuracy Professional manner Person Specification Qualifications Essential NVQ2 in pharmacy services and experience or willingness to work towards NVQ3 level knowledge Desirable Maths and English level 2 qualification (e.g., GCSE or Functional Skills) Knowledge/Experience Essential Experience of dealing with the public Demonstrates an interest in Pharmacy Demonstrates an understanding of good time management skills Understands the need for written policies and procedures Has an understanding of the need for patient confidentiality Desirable Work experience in a pharmacy. Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support High Professional Standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change Oriented Skills Essential Excellent organisational skills Ability to multitask and change from one job to another frequently, working both independently and as part of a team Demonstrable IT skills Excellent communication skills - written - verbal - listening Ability to work under pressure Customer care skills Ability to prioritise workload and manage time effectively to meet specified deadlines Excellent inter-personal skills Ability to perform basic mathematical calculations in relation to work Good time management Ability to meet deadlines Ability to travel between different sites Ability to work individually and to work as a team player Ability to work flexibly Pro-active and displays initiative Problem solving skills Willingness and self-motivation to learn Ability to deal with frequent interruptions Ability to deal effectively with telephone enquiries Attention to detail and a responsible attitude towards quality and accuracy Professional manner Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey Care NHS Foundation Trust Address Medicines Management Department Maghull Health Park Maghull L31 1HW Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)