Due to significant investment into this manufacturing business based in Stoke–on–Trent we are looking for a Quality Assurance Manager to lead their QA team and ensure that the processes meet the quality standards, regulations and best practices. This is a real opportunity to have the autonomy to perform in your role and with the operations manager make and implement real change in this growing business.
The role as a Quality Assurance Manager:
* Ensuring Product or Service Quality: Ensure that the company’s products and services meet or exceed customer expectations and regulatory requirements. This involves setting quality standards, conducting inspections, and implementing corrective actions when needed.
* Establish processes for continuous improvement (e.g., using methodologies Six Sigma, Lean, or Total Quality Management). This includes monitoring performance, identifying inefficiencies, and working on strategies to improve overall quality.
* Ensuring the company adheres to industry standards, laws, and regulations. This includes ISO standards, safety regulations, and environmental standards.
* Responsible for training staff and fostering a culture of quality across the company. This may include workshops, seminars, and on–the–job training.
* Maintain and enhance quality management systems (QMS), such as ISO 9001, to standardize procedures and ensure consistency in the production or service delivery process.
* Monitoring customer feedback, addressing complaints, and identifying areas where customer satisfaction can be improved. This is crucial for retaining customers and improving product/service offerings.
* To improve Output Quality and Performance across Assembly Production Departments in line with agreed specific Objectives and Timeframes.
* Identifying and managing risks that may impact product or service quality, and developing plans to mitigate those risks.
* Using data and metrics to track quality performance, identify trends, and make informed decisions for process improvements. Regularly reporting quality performance to senior management is also key.
* Conducting internal audits and inspections to assess whether processes and systems are operating as expected and if they meet the established quality standards.
* To embed within and assist the SLT in achieving overall Business Goals, Aims and Objectives.
* To collaborate with Teams to understand ground–level challenges and implement practical solutions that drive tangible improvements.
* To successfully achieve any Primary Project Objectives within timeframes set and agreed.
* To utilise continuous improvement methodologies (e.g., Lean, Six Sigma as an advantage) to enhance processes, reduce waste, and increase efficiency.
* To Demonstrate strong Leader–Manager capabilities, setting expectations and actively facilitating problem–solving.
* To implement and maintain quality gates across production to ensure critical checkpoints are rigorously controlled.
To be successful in this Quality Assurance Manager role you will:
* Degree in Mechanical Engineering, Operations, or a Quality–related field or relevant experience.
* Green Belt Six Sigma would be advantageous.
* Needs at least 5 years of Manufacturing experience, with desirable exposure to Punch and Press Operation.
* Demonstrable understanding of modern Manufacturing Processes and Quality Methodologies.
* Leadership: Ability to lead teams and collaborate across multiple departments.
* Analytical Skills: Strong ability to analyse processes, trends, and data.
* Problem Solving: Quick decision–making and problem–solving skills to address quality issues.
* Attention to Detail: Meticulous in reviewing processes and ensuring compliance with standards.
* Communication: Strong written and verbal communication skills for reporting and working with other departments.
* Ideally some experience in steel door, hardware, or another field of related manufacturing.
* Excellent standard of proficiency in Maths and English and using Office 365.
* Strong time–management and organisational skills.
* Detail–oriented, resilient, and results–driven with a focus on collaboration and facilitation.
The benefits of a Quality Assurance Manager:
* Monday – Thursday 7am – 4pm
* Friday 7am – 1pm
* Basic salary of GBP40,000 – GBP45,000
* Discretionary Company Sick Pay, following 6 months service.
* Employee Assistance Programme.
* On–site parking.
* Health cash plan Scheme.
* Additional Birthday Holiday.
* Cycle to work scheme, Eye test voucher.
* Staff discount on products.
If you feel this Quality Assurance Manager opportunity would be right for you, click apply or for more information please contact Sarah Armstrong at Maintech Recruitment on (phone number removed).
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Maintech recruitment are an equal opportunities agency and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled. If you need any additional assistance with applying for this role please contact the team.
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