Join the ASM Global team at our new state-of-the-art venue in Derby, opening Spring 2025! Situated in the heart of Derby’s city centre, this multi-purpose destination aims to be a community hub for both business and entertainment.
About Becketwell Arena
Becketwell is a cutting-edge events complex with a capacity of up to 3,500 people. It is designed to host a variety of events, including large corporate conferences, exhibitions, trade shows, major touring concerts, stand-up comedy, family performances, and sporting events. This is a fantastic opportunity to be part of a brand-new venue from the ground up.
What we offer
* Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.
* You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave + bank holidays.
* We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.
* A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.
* Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of HealthShield; ASM will support with these unexpected costs. For you and any children.
* We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.
* We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.
About The Role
As a Food & Beverage Assistant, you will play a key role in creating a welcoming atmosphere for our guests, ensuring they have an enjoyable experience. Whether you’re serving drinks, preparing food, or helping with customer inquiries, your friendly and positive attitude will make all the difference.
Key Responsibilities:
* Preparing and serving high-quality alcoholic and cocktails and non-alcoholic beverages.
* Prepare any food and snacks sold in the location you are working in.
* Using a cashless EPOS system to take orders and process payments securely, and process orders promptly.
* Ensuring challenge 25 is being implemented.
* Engaging with customers and advising them about current promotions.
* Maintaining a clean and organised area, including quickly responding to spills and other health and safety hazards.
* Deliver outstanding customer service to guests, ensuring a positive experience.
* Take and serve food and beverage orders accurately and efficiently, adhering to licensing laws.
* Prepare and serve a range of drinks and food items as required.
* Ensure food and beverage service areas are kept clean, tidy, and fully stocked during events.
* Assist with the setup and breakdown of food and beverage areas before and after events.
* Adhere to health, safety, and food hygiene regulations at all times.
* Respond to customer inquiries or issues promptly, escalating to a supervisor when necessary.
* Work as part of a team to create a welcoming and enjoyable atmosphere for guests.
About You:
* A passion for delivering excellent customer service.
* Friendly and approachable with strong interpersonal skills.
* Ability to work effectively in a team-oriented environment.
* Flexibility to work evenings, weekends, and holidays based on the event schedule.
Inclusive Workplace
At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We provide a fair and transparent assessment process and will do our utmost to accommodate your needs.