About the Role Are you a natural at building rapport? Have a talent for problem-solving? Looking for an exciting new career with a leader in the holiday industry? Dream Cottages, part of Sykes Holiday Cottages, have the exciting opportunity for an Account Manager to join our to join our bustling Weymouth team In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our fantastic company benefits Paying a salary of £25,000 per annum plus on call opportunity to earn £350-£525 extra per week. 37.5 hours per week / Working Monday to Saturday 9am-5.30pm (with a day off in the week). Plus access to our annual STIP scheme up to 10% of your salary 33 days annual leave including bank holidays Plus an additional day off for your Birthday Plus an additional two volunteering days per year Enhanced maternity and paternity policy Inclusive and supportive work environment Employee discounts and benefits with your wellbeing at the centre Opportunities for career progression, personal development and opportunities to be recognised Comprehensive training and development programs to set you up for success Study support for additional qualifications, courses and accreditations Numerous dedicated wellbeing initiatives and access to 24/7 mental health support Joining us as a key player during our busy booking season you will ensure we deliver an exceptional experience to our holidaymakers, all the while instilling trust and efficiency along the way You’ll manage multiple communication channels, providing timely and effective solutions to ensure memorable holidays for both guests and property owners. Your Responsibilities Reporting into our Owner Success Manager, our newest Account Managers will be responsible for: Account Management: Develop and nurture relationships with property owners, understanding their needs and providing tailored solutions to enhance their experience with Sykes. Revenue Generation: Proactively identify opportunities to upsell and cross-sell additional services, maximizing revenue potential for each property. Consistently achieve and exceed sales targets. Client Support: Serve as the main point of contact for property owners, addressing inquiries, resolving issues promptly, and providing expert guidance. Data Management & Reporting: Maintain comprehensive records of client interactions, sales activities, and account statuses. Generate detailed reports on account performance and provide insights for future growth. Collaboration: Work closely with sales, marketing, and operational teams to develop and implement strategies that drive account growth and customer satisfaction. Market Insight: Stay informed about industry trends, market conditions, and competitor activities, leveraging this knowledge to identify new opportunities and maintain a competitive edge. Skills and Qualifications We are seeking passionate problem solvers, team players and enthusiastic individuals with excellent communication skills to add to the fantastic culture of our team. Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike. All we ask if you have the following: Previous experience in customer service or customer relations. Excellent attention to detail. Outstanding communication skills, both written and verbal. Strong interpersonal skills and negotiation skills. Confident working within a team. Computer literate, specifically in MS office. Able to work under own initiative and meet tight deadlines. Although standouts will also have: Experience working in the travel & tourism, holiday letting or hospitality sector. Previous experience working in a customer facing environment, both in person and on phones. Strong MS excel skills. Knowledge of the local area. Who We Are Dream Cottages are Dorset's leading holiday cottage provider. With an offering of over 400 self-catering cottages, from coastal retreats to country hideaways, we believe that each and every one of our guests should be given the opportunity to experience the Southwest in all of its glory. Since joining Sykes Holiday Cottages in 2018, we believe that we bring our valued customers and owners the best of both worlds – partnering a knowledge and experience of a national brand with hands on-support and local expertise. Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help. Apply now to be a part of our inclusive and supportive work environment, where you'll find excellent opportunities for career progression and personal development