Customer Care Advisor
Hybrid working pattern (3 days in office)
Salary up to £26,000
At Hampers, they care passionately about what they do, and are deeply proud of the way in which they bring wholehearted togetherness to gifting.
In this role, you will be responsible for ensuring customers always have an exceptional experience on all of the Hampers channels, both offline and online. You will provide customer service support to customers across several platforms whilst always providing an exceptional standard service.
The Role
On a day to day basis, this is the type of things you should expect from your role;
1. Handling inbound & outbound calls with customers and upholding high levels of customer service
2. Corresponding with customers via email
3. Admin and processing tasks to ensure customer service activities are completed
4. Maintaining excellent record keeping
5. Processing customer orders either through the website or over the phone
6. Dealing with direct customers, Amazon customers, and corporate clients, whilst providing consistent service and maintaining the Hampers tone of voice
7. Working with carriers to track delays, claims and deliveries to keep customers updated
8. Taking ownership of problems, and seeing them through to resolution
9. Collaborating with the wider Hampers team to provide a great customer experience
10. Being a great team player and contributing to the company culture
Christmas is a really busy time, when Hampers bring joy nationwide with their range of hampers, so you should be ready to handle peaks in workload in the run up to the Christmas season.
What we are looking for?
You may not have 100% of these skills and attributes, but we still want to hear from you if you think you can join the team and bring joy to gifting;
1. Customer service experience, whether over the phone, or other industries such as retail and hospitality
2. Excellent organisational and administrative skills
3. Great communication and collaboration skills
4. Able to manage peaks and troughs in workload effectively
Hampers are committed to creating a diverse environment and are proud to be an equal opportunity and real living wage employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.
Job Info
Job Title: Customer Care Advisor
Company: CV-Library
Location: Oxford, Oxfordshire
Posted:
Closes: Jan 10th 2025
Sector: Customer Services
Contract: Permanent
Hours: Full Time #J-18808-Ljbffr