Operational Support Manager - Theatres and Critical Care
Liverpool University Hospitals NHS Foundation Trust
At Liverpool University Teaching Hospitals, our staff are the most valuable resource we have, and we are committed to creating a happy and healthy workforce who feel engaged, energised and fulfilled at work.
An exciting opportunity has arisen for an Operational Support Manager to work within the Theatres and Critical Care Care Group at Royal Liverpool University Hospital. We are looking for an enthusiastic new team member to join our operational team.
You will work directly with the General Service Manager, Head of Operations, Clinical Directors, and Matrons to ensure the smooth day-to-day running of the service, support project delivery, and contribute to our financial improvement plans.
You will be required to liaise effectively with both internal and external stakeholders, be flexible, adaptive, and highly organised. We are looking for someone proactive, forward-thinking, and reliable who wants to learn and tackle a new challenge in a role that varies day to day.
Main Duties of the Job
Reporting to the General Service Manager, the post holder will be an integral member of the Care Group management team.
* Lead the monitoring of operational performance within the Care Group and advise the General Service Manager as necessary.
* Ensure effective and timely management of the Care Group's governance processes.
* Work closely with other specialties within the division and understand the collaborative work affecting other Care Groups.
* Support the General Service Manager with operational and administrative services, including managing an administration team and monitoring Key Performance Indicators.
* Ensure existing operational processes and plans are adhered to and assist in instigating programmes of work and operational change.
* Support work streams within the specialty to contribute to achieving the CIP target for the Care Group.
* Be visible and on-hand to deal with queries from the administration staff within the Care Group.
* Deputise for the General Service Manager as required.
Person Specification
Qualifications
* Degree level or equivalent experience
* Line Management/Business qualification or equivalent
Experience
* Recent demonstrable experience of operational management with clear evidence of responsibility for supporting operational delivery.
* Experience of staff management including recruitment, sickness management, and delivering meaningful staff appraisals.
Knowledge
* Understanding and appreciation of diversity.
* Knowledge of relevant NHS access targets.
* Key issues and pace of change facing the NHS nationally and locally.
* Knowledge of governance arrangements and standards in the NHS.
Skills
* Coaching and values-led management style.
* Strong communication skills including mediation, negotiation, and training.
* Problem-solving skills with a solution-focused approach.
* IT literate and able to use standard office software and bespoke systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service.
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