We are currently looking for a Customer Service Coordinator to join the team in our Home Improvement Agency based in Blandford Forum.
This role will involve receiving and processing of enquiries through various media, and processing these to conclusion. Tasks will include completion of administration tasks for our Technical and Fitting teams, answering client queries, undertaking telephone assessments, exploring options, and working out the best solution to meet individuals’ needs.
You will work in collaboration with other services provided by Dorset Council and other external bodies, to facilitate a seamless service for all customers, whilst ensuring that the sharing of information is conducted in accordance with Millbrook’s policies and procedures.
What are we looking for?
* Excellent organisational skills with a keen eye for detail
* Outstanding administration and customer service skills
* Experience of managing a workload effectively
* Clear telephone communication
What can we offer you?
* £23,923.33 per annum
* Monday – Friday 08.30 – 17.00
* 25 days holiday (plus bank holidays) plus optional 5 unpaid days (pro rata for part-time)
* Company Pension Scheme
* Company Sick Pay
* Life Assurance
* A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part-time working, job shares, and flexible hours wherever possible, to support our colleagues' lifestyle differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hardworking and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
40 hours per week, Monday to Friday 08:30-17:00
Location:
Millbrook Healthcare Group
Nutsey Lane
Southampton
SO40 3XJ
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