You don’t need to go to university to kickstart your career Do you want to be learning whilst you are learning and keeping up to date with the latest technology? By choosing Primary Goal as your training provider not only will you be learning whilst you're earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams: · CompTIA A (Exam 1 and 2) · CompTIA Cloud Essentials We are recruiting on behalf of ECS Group where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won’t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer This position would suit someone who is looking for a progressive company to grow with, and who can share their ideas and take ownership of their development. Duties: Support ECS’ internal PC’s and network, providing basic support for any day-to-day issues. Set up and prepare new laptops for new starters. Liaise with internet/broadband providers when required. After a period of time, we would be able to offer the opportunity to travel to client sites to provide 1 st line support. Skills: Basic first line support of Windows, Outlook. Good communication skills – face to face, phone, and email. Willingness to learn, and an ability to work unsupervised (in other words, be able to get on with studies/learning without being managed every hour). Willingness/ability to travel. The training you'll be provided with: Comprehensive introductory modules to technical concepts Level 3 Information Communications Technician apprenticeship standard Training for all pathways of your IT career (support technician, network technician, digital communications technician) Specialising in a portfolio of evidence for the Support Technician pathway e-learning training materials Bi-weekly virtual classroom training on all options of the apprenticeships Access to virtual labs to develop technical competency. Monthly work-based coaches visits and competency checks. 9 am – 5 pm Support desk for technical support Personal Learning and Thinking Skills and Key Skills development. Option for vendor and technical certificates- e.g. CompTIA You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support. We are looking for someone who: Has a true passion for technology. Feels confident using hardware, software, and other technical devices. Has good communication and interpersonal skills. Has a passion to learn with enthusiasm and motivation to achieve success. Loves helping others and enjoys working with people of all ages. Is committed to complete the full apprenticeship programme. Has the ability to work well in a team and independently using their own initiative. Has a true passion for new and emerging technology. Is enthusiastic about digital developments and has an active interest in IT keeps up to date with current technology and trends. Working Week: Monday – Thursday 9:00 am – 5 pm & Friday 9:00 to 1 pm early finish subject to workload, inclusive with 1 hour lunch. Salary: £ TBC Desired Qualifications: We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths. Expected Duration: 15 months and 4 Months End Point Assessment Where a Primary Goal apprenticeship can take you: This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme. Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team. PLEASE NOTE that we will require a copy of your personal CV. When completing your CV, please consider the job description and the role you are applying for. Powered by JazzHR