About The Role
Main Duties & Responsibilities
* Provide Account Management to allocated Clients within the division.
* Development of strategic partnerships with key stakeholders.
* Support the Senior Operations Manager to ensure account profitability of your area.
* Create and maintain a profitable service delivery model for all contracts, including integration of bundled services.
* Ensure all employees are recruited, vetted, and fully licensed in accordance with legislation and agreed Client and OCS HR policies and procedures.
* Endorse new Company initiatives and ensure they are implemented.
* Staff training in conjunction with both company and site guidelines and recording of same.
* Conduct Health & Safety Audits.
* Ensure scheduled and unscheduled site visits are conducted regularly within your region.
* Develop the reputation of the Organisation as the preferred and expert Supplier to this sector.
* Identify new business opportunities for the Group in this Sector, to include both hard and soft services.
* Advise Service Director & Business Development Team of opportunities in this regard.
* Ensure contracts are operating to specification and performance of contracts are regularly audited in line with specification.
* Keep the Senior Operations Manager informed of any operational progress and potential issues.
* Client relationships are critical to the success of any contract performance.
* Ensure client satisfaction is high across your associated region.
* Identify, implement, and manage change as necessary within your region, supported by the Senior Operations Manager.
* Ensure accuracy of staff payments and full use of the Timegate rostering tool in line with company expectations.
* Manage staff holidays and ensure appropriate recruitment to maintain resilience across your region.
* Performance Management & development of reporting team in association with HR policies and procedures.
* Ensure business sector is fully compliant with Industry Standards, relevant employment legislation, JLC requirements, ISO, and Company procedures & policies.
* Prioritise health and safety at all levels.
* Ensure all incidents are reported as soon as possible after their occurrence.
* Manage on-site staff in line with company HR policies and procedures.
* Follow the appropriate IR steps if performance issues occur.
About Us
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management, and pest control services to the public and private sectors. Our mission is to make people and places the best that they can be.
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