Job Description
Customer Success Manager
Location - Sheffield
Hybrid - 2/3 days in the office
Salary - £30,000
Interviews will take place at our Sheffield office on Tuesday 6th May & Wednesday 7th May
About the role
We are looking for a Customer Success Manager to proactively own and manage a portfolio of our key customer accounts, someone with a high sense of purpose and motivation to ensure the life events we are enhancing, receiving best in class service as standard, and our customers feel our 'customer first' values in every interaction.
Our Customer Success team help manage the day-to-day customer experience, solving problems, driving commercial outcomes and building great relationships to make sure customers are happy with our service.
As a Customer Success Manager you’ll be responsible for onboarding new customers, managing their experience, identifying and meeting customer needs to drive commercial outcomes and maintain retention. You’ll carry out partnership reviews, customer visits and day to day engagement with your portfolio. You’ll also be responsible for representing the customer within the business and liaising with the different departments to ensure we have happy customers.
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