Description Job Purpose: The Front Office Support Administration team provides essential secretarial and centralised administrative support to all business areas. By adhering to internal and external regulations, the team ensures that administrative tasks are completed efficiently, accurately, and in compliance with standards. The team consistently maintains high standards, meeting or exceeding client expectations. Collaboration with all CS front office and support business areas is key, fostering team ethics and supporting management as needed. Key Areas of Responsibility: Team Supervision: Lead the administration team with effective people management and leadership skills, ensuring regular team and one-on-one meetings are held and documented. Performance Appraisals: Conduct mid-year and annual staff appraisals. Team Development: Assist the Manager in developing and growing the FoS Admin team to become the Center of Excellence for core administrative tasks. Proactive Communication: Demonstrate strong decision-making and communication skills to enhance the team's visibility and effectiveness in London and other branches. Workload Management: Ensure the desk is fully covered during holidays and all tasks are completed timely and accurately. Workflow Management: Utilise the Sunrise workflow management system for oversight, task allocation, stakeholder management, and MI. Ensure the team proactively engages with stakeholders to address outstanding tasks. Process Review: Regularly review process and procedure documents, ensuring staff can complete all tasks documented within the skills matrix to the required standard. Training and Cross-Training: Ensure team members are trained and cross-trained to mitigate risk and ensure competency in all aspects of their roles. SLAs and KPIs: Collaborate with FoS Team Managers to set and adjust SLAs and KPIs for stakeholders as necessary. Oversight and Risk Management: Provide guidance, manage workloads, make relevant decisions, and ensure timely and accurate completion of tasks. Team Updates: Provide regular updates to the Team Manager, raising concerns and ensuring effective problem resolution. Administrative Tasks: Complete all assigned administrative tasks accurately. Record Keeping: Maintain accurate records for regulatory purposes, including filing and scanning. Client Relationships: Deliver consistent and professional service to maintain and enhance relationships with internal and external clients and stakeholders. Leadership: Lead by example, acting as a positive role model for the team and the wider company. Qualifications & Experience: GCSEs or equivalent, including Maths and English. Proven experience in client administration and operations at an FCA-regulated financial institution. Experience in supervising a team and people management. IOC Paper 1 (Introduction to Securities and Investments) or equivalent qualification. Knowledge and Skills: Ability to prioritise work, assist and mentor team members, and provide project support as needed. Strong people management skills. Effective communication skills, both written and verbal. Ability to organise own and team workload, escalating issues to management when necessary. Proactive approach to improving processes and operational efficiency, including documenting procedures. Good understanding of investment asset types, performance measures, and operational and administrative processes. Strong compliance and risk awareness, with knowledge of regulatory requirements such as AML/KYC/FATCA. General understanding of the stock market and wealth management. Proficiency in Word and Excel. Client-focused mindset.