Time left to apply End Date: January 7, 2025 (15 days left to apply)
End Date: Monday 06 January 2025
We support flexible working – click here for more information on flexible working options
Flexible Working Options: Hybrid Working, Job Share
Job Description Summary:
Lloyds Banking Group is the UK’s leading bank with over 30 million customers and the biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.
We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well-placed to help Britain prosper by shaping the way we spend, save and borrow.
Job Description:
JOB TITLE: Automation Designer
LOCATION: London / Leeds / Manchester
SALARY: £70,000-£90,000 Dependent on experience and location
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.
About this opportunity:
Intelligent Automation is key to the effective realization of our goal to enable great experiences for our customers, colleagues, and clients. Data and advanced analytics play a key role in advising how we design new products, services, and processes.
The Applied Science Design team collaborates with Business Units and Platforms across Lloyds Banking Group to ensure we are delivering intelligent customer experiences that help our customers address their financial needs and achieve their financial goals.
As an Automation Designer (Conversational Banking), you will work with colleagues from every division of the Group to promote the implementation of Conversational AI and help drive the Conversational Banking / digital agenda.
You’ll help shape solutions and drive new and innovative ways of working to deliver automated intelligent customer experiences.
Your accountabilities will include:
* Networking effectively across a range of partners to understand and share opportunities for improving customer outcomes and processes to drive alignment to Group strategies.
* Passionately advocating the use of Virtual Assistants, Conversational AI, analytics and Conversational Banking.
* Promoting a data-driven approach to design processes, utilising the breadth of internal data sources, tools, and capabilities to better understand customer behaviours.
* Collaborate closely with designers, product owners, and engineers across different teams, helping them build better products.
* Communicate effectively and influence stakeholders across LBG to help identify and shape solutions that improve customer outcomes.
* Make good design decisions by bringing the user perspective to the forefront and challenging the validity of constraints.
* Share knowledge, generate ideas, and embed design principles across product, service, lab, and customer journeys.
* Measuring the impact of implementing solutions, analysing data to understand solution performance against defined business challenges and outcomes.
What You'll Need:
* Demonstrable experience (direct or indirect) in Virtual Assistants, Conversational AI or other relevant fields.
* A good understanding of more than one financial product end-to-end journey.
* Experience in working with senior stakeholders.
* Experience in supporting multiple business areas/projects simultaneously.
* Excellent interpersonal, influencing, negotiation, and relationship-building skills.
* Experience in writing business case documents.
* Awareness and understanding of Natural Language/Voice Analytics technologies.
* Awareness and understanding of a range of Design Crafts.
* Ability to grow your own capabilities by pursuing and investing in personal development opportunities.
About Working For Us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today and let’s create something extraordinary together!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper.
About Us
For over 320 years we’ve been making a difference to the lives of customers, businesses and communities. With us, you’ll be helping Britain prosper.
You’ll be part of an ever-changing industry, playing a key role in shaping the financial services of the future whilst supporting our customers’ changing needs.
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