Customer Service Manager
Slough
£55K + additional benefits
The role requires an exceptional Customer Services Management professional who has a real focus on developing the team. You will proactively drive the business forward by delivering / exceeding your customer's expectations as well as through a focus on continuous improvement; you will find ways of improving the service, how relationships (both internal and external) can be strengthened and how processes can be implemented to make the operation more efficient, and the customer service experience an exceptional one. Additionally, you will need to demonstrate strong analytical skills and be highly process driven. The interpretation of data, and the simplified communication of its meaning to your team will provide them with direction and goals. Using this information, you will almost act as a 'commercial advisor' to the Operations Director, to support, develop and implement longer term strategic initiatives.
Relevant work experiences for this position may include prior supervisory roles, where leadership and team management skills can be practiced, as well as direct customer services roles that provide insights into customer needs and expectations. Additional experience in project management can be beneficial, as it demonstrates the ability to manage initiatives aimed at improving the overall customer experience. Proven ability to manage a team of 10 or more in a fast pace B2B service environ...