Job Description
Key Responsibilities:
The Field Service Engineer will:
* Install, commission, and maintain new packaging lines, ensuring they meet agreed specifications
* Conduct site acceptance tests and troubleshoot equipment issues across the entire range of secondary packaging equipment
* Provide customer training on routine maintenance and operation of Syntegon Packaging equipment
* Training customer in routine maintenance and operation of Syntegon Packaging equipment.
* Resolve electrical, mechanical, and software issues, identifying root causes and liaising with the engineering team when necessary
* Manage customer expectations and provide detailed reporting following site visits
* Support product trials and work to tight timescales to minimise downtime
* Engage in ongoing product training to maintain up-to-date knowledge of Syntegon equipment
Qualifications
Qualifications:
* Experience in field service, preferably in packaging engineering
* Qualifications in Mechatronics, mechanical or electrical engineering
* Understanding of FMCG & GMP manufacturing industry
* Proficiency in electrical, mechanical, and software engineering, including:
* Modern and legacy control systems
* High-speed packaging machine adjustment and optimisation
* PLC theory and implementation (e.g., RsLogix, Simatic Step7)
Knowledge and Skills:
* Commercial awareness. Being able to spot opportunities, confidence to talk to the customer about products we can offer, before reporting to sales.
* An understanding of a high-level of customer service
* Ability to prioritise and work to challenging deadlines
* Good communication skills
* Ability to work remotely, with time away from home
* Full driving license
Additional Information
We are a group of open-minded and high-spirited collaborators. We emphasize collaboration and mutual support. We are more than happy to support your wishes of improvement within your area of expertise. Besides that, we offer a fine salary package, lots of benefits, and various fun social activities.
Syntegon offer:
* Competitive salary
* 25 days holiday per year + public holidays
* Staff discount for various retailers including access to company benefits
* Medical cash plan
* Life Assurance (7 x annual salary)
* Income protection
* An excellent opportunity to gain experience within a global company.