Learning and Development Training Administrator
Gloucestershire Health and Care NHS Foundation Trust
1 x Fixed Term contract/secondment opportunity for up to 5 months
Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment.
An exciting opportunity has arisen for a Learning & Development Training Administrator.
Based within the Learning & Development Team, this role is primarily to provide vital helpdesk support to colleagues both in the Trust & external partners, as well as supporting the Learning & Development Team itself.
This post requires the post holder to be responsible for a range of tasks such as meeting & greeting colleagues arriving for courses, providing support for trainers & helping colleagues to access training on the Trust's Learning Management System, Care to Learn.
The post holder will also be required to deal with a wide range of queries, questions & challenges on the telephone & via team e-mails. Customer service skills will be vital in this role & there will be occasions where priorities are challenging but the variety & successes far outweigh these.
Main Duties of the Job
* Contribute to the delivery of a friendly, efficient and professional training administration service to staff across the Trust, and to external organisations.
* Maintain the Trust's Learning Management System (LMS) to ensure that training records are accessible, up-to-date and accurate.
* Enter data, extract information and run reports using the Trust's LMS, to ensure that staff, managers and others have the information they require.
* Provide administrative support to the wider Learning and Development Team.
* Where required, support the delivery of training by providing a friendly reception service to course attendees, helping set-up and clearing-up training rooms.
About Us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
* 89.7% believe they are making a positive difference to patients/service users;
* 73.3% would recommend the organisation as a place to work;
* 82.4% agree that care of patients and service users is the organisation's priority;
* 76.7% would be happy with the standard of care for a friend or relative.
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Person Specification
Qualifications
* Good literacy and numerical skills.
* Good level of education (5 GCSE's or equivalent).
* Microsoft Office Skills Training (MOST); European Computer Driving Licence (ECDL) or equivalent IT skills.
Experience
* Good IT skills including use of Microsoft Word, Outlook and Excel.
* Previous experience of working in a busy office environment.
* Experience of downloading, manipulating and interrogating data/figures.
* Experience of working within the NHS.
* Previous experience of working in a training administration or helpdesk environment.
Professional/Managerial/Specialist Knowledge
* Able to prioritise and organise own workload.
* Experience of taking responsibility for a significant block of administrative work.
* Knowledge & experience of dealing professionally and competently with queries and problems.
Personal Skills/Abilities/Attributes
* Good communication skills both written and verbal.
* Ability to prioritise tasks and manage time effectively.
* Attention to detail and ability to work with high degree of accuracy.
* Excellent customer care skills.
* Good telephone manner.
* Experience of using OLM / ESR or other LMS/database management and information systems.
* Experience of database management and information systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Gloucestershire Health and Care NHS Foundation Trust
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