Panks is a family-run business that was established in 1842.
Due to redevelopment within our Service departments, Panks is currently looking for an experienced Administration Coordinator to join the Panks team to assist with the coordination of our engineering, workshop, and Service teams.
These roles will be based in our Norwich branch on a 40-hour week contract working between the hours of 8:00 am - 5:00 pm Monday to Friday, with a one-hour unpaid lunch break.
Main Responsibilities
1. Answering incoming calls and dealing with customer queries
2. Responding to customer queries via email
3. Dealing with customers face to face over our sales counter
4. Booking in works with customers and keeping them updated throughout
5. Working closely with other departments to maintain a high level of customer service including Panks workshop, Heating department, and Contracts department
6. Raising job cards for new works and arranging engineers
7. Preparing and producing invoices on completion of works using the company's computer package (training will be given)
8. Filing and scanning of documents
9. Day-to-day ad hoc duties as and when required for the needs of the business
Skills Required
1. Excellent customer service skills
2. Ability to work on own initiative
3. Experience of working in an open plan office (desirable)
4. Administration experience including use of all Microsoft Office programmes
5. Excellent team player
6. Polite and confident telephone manner
Full training will be given on computer systems and continuous support provided with regards to industry needs.
There would be a 3-month probationary period, then permanent for the right candidate.
Job Type: Full-time
Pay: From £12.00 per hour
Expected hours: 40 per week
Benefits:
* Company pension
* Free parking
* Sick pay
Schedule:
* Monday to Friday
Experience:
* Administrative: 2 years (required)
Work Location: In person
Reference ID: HRJD019
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