Job Description
Description\n\nCustomer Service Advisor & Office Administrator\n\nLocation: Reading\nEmployment Type: Full-time, Office-based\nWorking Hours: Monday – Friday, 8:30 AM – 4:30 PM\nSalary: £28,000 per annum (DOE)\nBenefits: 21 days holiday + bank holidays, modern sit-stand desks, newly refurbished offices, and career progression in a growing business\n\nAbout the Company\n\nA well-established and growing specialist in property management and lettings, this company is a market leader in lock-up garage management, acquisitions, and consultancy services across London and Southern England. With a strong reputation for quality, environmental responsibility, and customer satisfaction, they offer an exciting opportunity to join a dynamic and expanding team.\n\nThe company prides itself on a professional yet friendly working environment, where employees are valued, supported, and encouraged to develop their careers.\n\nThe Role\n\nAs a Customer Service Advisor & Office Administrator, you will be the first point of contact for customers, handling inquiries, managing administrative tasks, and ensuring the smooth day-to-day running of the business.\n\nKey Responsibilities:\n\n * Handle customer calls and inquiries professionally.\n\n * Maintain and update online property advertisements.\n\n * Follow up with prospective tenants and manage waiting lists.\n\n * Process data entry, update records, and manage email correspondence.\n\n * Upload property photos, certificates, and reports.\n\n * Assist with general office administration, including ordering supplies.\n\n * Follow up on outstanding payments and coordinate key dispatch.\n\n * Notify tenants of upcoming maintenance work.\n\n * Support senior management with administrative tasks as needed.\n\nRequirements\n\nCandidate Profile\n\nWe’re looking for a proactive, organised, and customer-focused professional with:\n\n * Strong telephone and communication skills.\n\n * Confidence in handling customer inquiries and problem resolution.\n\n * Proficiency in Microsoft Office (Outlook, Excel, Word).\n\n * Excellent time management and attention to detail.\n\n * A team-oriented and adaptable approach.\n\nWhy Apply?\n\n * Join a growing, forward-thinking company with career progression opportunities.\n\n * Work in a modern, newly refurbished office.\n\n * Be part of a supportive and friendly team culture.\n\n * Competitive salary and benefits package.\n\nIf you are passionate about customer service and administration and want to grow your career in a thriving business, we would love to hear from you!\n\nApply now to take the next step in your career