We’re hiring - what’s the job This role is in our Delivery team, a strong team of experienced professionals, configuring and implementing our platform, delivering insights and driving customer value. The product uses the latest technologies to deliver a world-class end-user experience. You will be working with external and internal customers, joining workshops to dive into customer problems and analysing data sources to design, document and build data driven, enterprise scale solutions. You will configure the Hublsoft platform to meet the needs of end users and deliver their desired outcomes, ensuring that data integrity and integration aspects are well defined, understood, documented and executed. You will also work closely with other data specialists and engineers to capture feature specifications and requirements to help drive the Hublsoft data platform forward. Our approach to customer data transformation, insight and intelligence is at the heart of our marketing offering and a differentiating factor in everything that we do. The BI Consultant role is pivotal to our AI strategy- you’ll be ensuring quality data is fed into the platform in a format that can be leveraged by our AI tools. As such an understanding of and interest in learning about AI tools and best practices is desirable. Who are we? Hublsoft is an exciting PE-backed, UK-based technology start-up developing a game-changing software product. Our mission is to build intimacy between decision-makers and data, creating an experience that simplifies the modern complex data landscape, empowering and amplifying human intelligence. This approach is smart and sophisticated, yes, but at the heart of it, it’s human-first, allowing you to navigate your data intelligently, translating it into a language that business users understand and can interact with, driving insight and better business decisions. We have experienced impressive growth over the last few years and are on the lookout for exceptional talent to join us on this journey. Why choose a career with Hublsoft? Our mission is to put humans first in a complex sea of data, and that translates into everything that we do Join Hublsoft and we’ll empower you to grow and deliver great things. We’re interested and care about your health and wellbeing, with a deliberate emphasis on keeping you energised, and everyone connected. As a small company we pay attention to the detail and the individual, and we’re proud to have developed a team who know we care, who trust our judgement, and really do strive for growth and excellence in everything that they do. Where will you be working? Our BI team are located within commuting distance of our modern York offices, close to the University of York, accessible by rail and bus, and with on-site parking. We’ve adopted a flexible approach to hybrid working, and we’d like you to work alongside the team from our York office at least once a week during the onboarding period. Beyond this, the BI team work remotely with occasional team get togethers typically once a month. Reporting to Senior BI Consultant Key Responsibilities Work with customers to understand their business objectives and challenges, collaborating with them and the wider Hublsoft team to design and deliver appropriate solutions using the Hublsoft platform. Work within our Data Platform to connect new data sources, transform data and load it into the Hublsoft platform. Manage data changes through a robust process, including documentation, testing, deployment and communication with internal and external stakeholders. Maintain existing data pipelines, monitoring and optimising as data volumes and landscapes change over time. Contribute to the continuous improvement of the platform and delivery processes. Support customers via investigation and resolution of data issues raised in support tickets. Peer review work of other members of the team. Involvement in technical discussions with customers and partners to understand and overcome technical challenges. Support the customer success team in customer discussions by offering a technical input in the design of data solutions to customer problems. Key Skills & Experience Previous experience within a Business Intelligence/Data Analysis role, working on developing and deploying production ready scalable solutions to meet customer and project requirements. Experienced in data analysis and profiling. Strong data transformation, wrangling and cleansing experience, preferably with tools such as T-SQL, python and excel. Experience with common ETL approaches. Knowledge of data warehousing best practices and methodologies particularly in the Microsoft stack. Good understanding of agile methodologies (Scrum and Kanban). Effective client and communication skills, comfortable engaging with customers and internal stakeholders to understand the requirements thoroughly, applying technical due diligence and working as part of a team to achieve the same outcomes. Be willing to work flexibly around the demands of client engagements. Composure and a commitment to excellent customer service. Strong technical acumen and diagnostic skills. Strong communication skills to both technical and non-technical audiences. The ability to learn and use the Hublsoft application from a user perspective. What will set you apart? Customer Curiosity You have experience in proactively growing context around your customer to turn data into relevant insight You are person-driven and can empathise with your customers to build strong relationships, delivering results and value Ownership You enjoy taking on multiple workstreams and creating your own day driven by customer priorities You’re able to turn challenges into opportunities, delivering outcomes that make a real customer impact You’ve highly organised, with a strong attention to detail, ensuing uncompromising quality in everything you deliver Knowledge You love getting to the heart of a topic and can communicate your knowledge to others, both internally and externally You’re able to identify personal knowledge gaps and learning and development paths, along with proposed courses/materials and training sources Collaboration You enjoy the opportunities inherent in a tech start-up where you’re happy to wear your hat in many ways You’re comfortable actively seeking help and giving that guidance to others where needed What we offer A competitive regularly reviewed salary based on experience Quarterly incentive for impactful delivery 25 days annual leave plus bank holidays Flexible/hybrid working arrangements Private health cover Healthcare cash plan Pension plan Employee assistance plan Income protection and life assurance Access to our health and wellbeing community Inclusive Hublsoft We value the differences that a diverse team brings to our business. Everyone deserves a welcoming environment, and everyone also deserves a great employee experience. You shape how we work and grow, and we’re building an inclusive culture. A culture where people can thrive and make a strong contribution starts with listening to our brilliant team. Our commitment to feedback and transparency lays the foundation for a healthy workplace where all voices are heard and you know you belong. An environment where conversations between people are encouraged and are seen as opportunities to learn. Where we anticipate and seek out alternative viewpoints, and enable our business to grow and flourish, creating innovative products and services for our clients.