Job Responsibilities will include: Be a major part of our Quality and Governance team, leading on policy and meetings. Monitoring quality improvement activity, ensuring records are kept of discussions and learning outcomes. Responsible for patient complaints and compliments. Implementing new initiatives to continuously improve the efficiency and effectiveness of the practice. Knowledge of quality systems and key performance indicators Responsible for the management of QOF, IIF indicators and CQC. Ensuring effective communication between all team members including GPs, nurses, and non-clinical staff. Responsible for practice finances, using the practice software and preparing data for payroll. Ensure immediate issues that arise during the working day. E.g., patient, staff, doctors, premises are dealt with in an appropriate and timely manner. Safeguarding: The post holder will demonstrate a good understanding of safeguarding, and will strictly adhere to Practice safeguarding policies and procedures. Confidentiality: Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: To promote and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy. Equality and Diversity: Supporting the equality and diversity, and rights of patients, carers and colleagues. Personal/Professional Development: To participate in any training programme implemented by the Practice, as part of this employment. This will include annual mandatory training and may occasionally involve attending for training off-site. Communication: The post-holder should recognise the importance of effective communication within a team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly and within practice policy and procedure.