Job Title: Arrivals and Baggage Co-ordinator Company: Swissport Location: Belfast International Airport Contract Type: Full Time Permanent Hours: 37.5 hours per week, between Monday – Sunday (shift work) Salary: £12.98/hr About the company: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. About the Role: As a Arrivals and Baggage Co-ordinator with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike. You will rescue the customers experience by providing them with information, support and timely communications. Behind the scenes, you will use our best-in-class systems to scout the world to locate their delayed baggage then arrange its delivery to the customer. Key Responsibilities: Greet passengers and provide friendly, professional assistance throughout their journey. Assist passengers with check-in procedures, luggage handling, and boarding processes. Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details. Deliver first class service in accordance with our airline partner’s specific ways of working. Ensure compliance with airline and airport regulations, including security and safety protocols. Enter, trace and manage files through the industry wide tracing software to locate missing baggage and record damaged baggage. Collaborate with colleagues and stakeholders to maintain efficient and smooth operations. Support the local team to reroute bags which miss flights departing your station to help our departing customers down route. Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding. Perform administrative tasks, including data entry, documentation, and reporting as required. Recording of Lost Property found onboard flights to ensure its documented clearly so the customer can trace it with ease. Qualifications: Prior experience in customer service, hospitality, or related fields is advantageous. Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus. Ability to work efficiently in a fast-paced environment while maintaining composure under pressure. Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs. Demonstrated problem-solving abilities and a proactive approach to resolving issues. Attention to detail and accuracy in handling passenger information and documentation. be computer literate, and willing to learn Swissport and airline specific computer systems. have the ability and willingness to follow processes and procedures whilst applying a flexible approach when required. be self-motivated and able to work independently and as part of your wider team. be physically fit and able to carry up to 32kgs over short distances. ideally have worked with World Tracer previously, but this will be trained if not. Benefits: Access to Employee Assistance Programme and wellness initiatives. Comprehensive training and development programmes. Free onsite parking whilst at work Employee discounts on travel and retail products. Retirement savings plan with employer contributions. Career advancement opportunities within the aviation industry. Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace