CRM Coordinator | Luxury Retailer | Lytham St Annes, Lancashire | Hybrid Working Salary up to £28k + Great Benefits!
Are you ready to take on a dynamic role with a beloved luxury retailer? We're looking for a new CRM Coordinator to join this award-winning team. This company is consistently ranked in the Times 100 best places to work, with a reputation for a fantastic culture and exceptional benefits. Proudly, 20% of our profits are donated to charities each year, reflecting their commitment to giving back and valuing their employees.
As the CRM Coordinator, you'll play a crucial role in enhancing the customer data and communications platform. Your efforts will ensure they're making the most of the technology and tools at their disposal, driving the vision for personalised and seamless customer experiences. This is your chance to be at the forefront of fostering lasting customer relationships and encouraging repeat business.
Key Responsibilities:
Manage the Platform and Data roadmap, ensuring projects are on schedule and addressing any issues with the CRM Manager.
Become the subject matter expert (SME) for the customer data platform, supporting large-scale implementation projects led by the in-house technical team.
Maintain accurate and up-to-date documentation of system processes, integrations, and developments, communicating any changes to relevant teams.
Collaborate with the Communications and Campaigns team within CRM to optimise the platfo...