Contract Service Desk Manager - 3 days per week onsite (Worcester) Inside IR35 An established financial services business based in Worcester are currently seeking to engage a contract Service Desk Manager to manage an IT Service Desk providing 1st and 2nd line support to a large stakeholder community. This role requires an experienced people leader who has previously managed teams of c. 20 providing IT Support in an ITIL aligned service desk environment. You'll bring previous experience of leading IT Service Desks / IT helpdesks of a similar scale (minimum 15 heads), great leadership and interpersonal skills and a strong customer focus