Inglis Vets are hiring!
We are looking for a Client Care Manager to lead and develop a multi-site Client Care team! In this role, you will be leading a team of 20 staff across 9 sites and will inspire and coach the team to provide the best level of customer care. Experience of managing a large team is essential.
The role will involve:
* Delivering induction training.
* Selecting and training new recruits and role modelling best practice behaviours in a busy call centre/reception setting.
* Prioritising and managing conflicting tasks in a role where no two days are the same.
* Holding management meetings where you can bring your ideas regarding how we can enhance our service.
* Absence management and performance management with support provided.
* Reporting to the Practice Managers and providing key support to the rest of the management team in a busy hospital environment.
* Delivering reception rotas to cover 9 sites up to 7 days a week and ensuring that KPIs are met.
* Daily banking, dealing with client queries, and supporting the clinical team in order to provide the best care possible.
About the rota
This is a full-time permanent role working 40 hours per week Monday-Friday with shifts between 8:00am-7:00pm. Weekends are on rotation.
About us
We are a Veterinary Group with branch surgeries around Fife, Kinross, and Edinburgh, with our main hospital based in Dunfermline, Fife. We have a great team and provide the highest level of veterinary services to clients and their pets.
In addition to a competitive salary, you will benefit from:
* 6.6 Weeks annual leave.
* Additional annual leave for your birthday which will be added to your holiday allowance.
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay.
* Cycle to work scheme.
* Initiatives focused on employee wellbeing.
* Non-accidental injury support.
* Learning and development opportunities via the IVC Evidensia Academy.
* Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers.
* Pension scheme.
* Discounted staff pet care.
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