Job Description
Neighbourhood Officer - Birmingham City Council - Tenancy Management
Your new company
Due to the partnership between Hays and Birmingham City Council, we are looking to recruit an officer to join the Housing Management team as a Neighbourhood Officer. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city’s residents with a number of services to ensure stability within citizens' daily lives.
Your new role
As a Neighbourhood Officer, you will assist the housing officer in providing a customer-focused and consistent Housing Management service, while undertaking the full range of housing management duties.
You will be assisting with investigations and responding to public liability claims, complaints and enquiries to provide reports to the housing officer using relevant case management systems. You will deliver a responsive tenancy management within the patch given by carrying out visits, surveys and inspections supporting enforcement actions. Appropriate action will need to be taken when tenancy conditions have been breached including, recognising and reporting potential housing fraud and acting on outcomes/actions recommended by Birmingham Audit.
You may be deployed to the street scene visiting role. In t...