Client Liaison Manager
Location: Home Based
Salary: £28,000-£32,500K per annum plus company benefits
Status: Full-time
Hours: 9.00am - 17:30pm
Due to our business expanding, HCML is looking for an exceptional manager to help drive our organisation to the next level. The Client Liaison Manager is responsible for advocating, planning, and supporting the delivery of complex rehabilitation case management services to achieve a positive outcome with optimum independence for complex and catastrophically injured clients.
About the Role
Client & Stakeholder Liaison
* Be able to build professional relationships with clients and families, customers, and stakeholders
* Be able to attend and take minutes for MDT meetings
* Keeping of contemporaneous case management notes in line with codes of case management practice.
* Support the production of professional reports, referral letters and general correspondence to assist in the effective management of clients' rehabilitation.
* Be aware of customer requirements when delivering rehabilitation case management services; as you will be liaising with insurers & solicitors, clients, medical and health and social care practitioners.
Customer Profitability
1. Deliver chargeable work to achieve agreed personal and team-based revenue targets, in line with agreed working practices and contractual customer a...