1. Process and administer face to face, written, answer-phone and telephone enquiries, requiring access to information and appointments in line with procedures and service standards. Where necessary liaise with interpreters and other stakeholders. 2. Provide information and advice about dental services and access to NHS dental care for unregistered patients. 3. Obtain personal details from the patients and other sensitive personal, social and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality 4. Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption from charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect, handle and patient payments. Take responsibility for security of monies. 5. Receive and prepare documentation for patients and ensure completion of NHS Dental Forms. 6. Maintain and operate the appointments system including call forward of patients, filing of clinical records, and multiple appointment diaries. Collate performance data from the appointments system. 7. Communicate with Dental Laboratories about prosthetic devices and co-ordinate arrangements with clinical diaries. Liaise with other health care professionals regarding patient care. 8. Co-ordinate arrangements between Dental Practitioners and patients including organising domiciliary visits as well as clinics, co-ordinating travel with clinical diaries. Responsibilities for People or Training 9. Mentoring new staff as required Other Factors 10. Travel to other sites within the Community Dental Service as required and sometimes at short notice, in case of staff leave of absence, 11. The post holder will be required to carry out the above duties at various locations within Wiltshire and take part in the weekend and Out of Hours Rota 12. This role requires daily use of VDU equipment and SOEL dental appointment data base 13. Ensure safe, tidy and welcoming waiting and reception areas. 14. Provide general clerical support including typing correspondence, mail handling, stock control and photocopying. Maintain appropriate records, registry systems (including postal), and file correspondence and clinical records including radiographs, ensuring compliance with the agreed record keeping systems of the Trust.