Our client is seeking a dynamic and ambitious Technical Support Engineer (Mechanical bias). The ideal Technical (Sales) Support Engineer will have a mechanical engineering degree/background.
Location: West Kent – near Bromley/Orpington
Hours: Monday – Friday 8.30am – 5.30pm
Private Health Insurance – After the qualifying period
20 days holiday, plus bank holidays plus an additional 3-4 days over the Christmas Period.
After 5 years of continuous service the holiday is increased by 2 days and then an additional day for every year worked with a cut off at 5 extra days.
The Technical Support Engineer will be fully office based and in time will be required to travel – UK driving license essential. The Technical Support Engineer role supports the field sales team with pre and after sales advice, quoting, follow up calls (no out bound sales).
* Maintain long-term relationships with existing clients through managing and interpreting their requirements
* Monitor USA/UK/Asia/Europe/China/ROW with regards to quotes converted through to orders.
* Preparing client quotations for spares, whole systems and following them up to see if the quotes met with their expectations and updating the CRM system accordingly
* Providing pre-sales technical assistance and product training, and sales support services
* Making technical presentations and demonstrating how a product meets client needs
* Liaising with the engineering team
* Producing, maintaining and editing the price lists
Skills and Qualifications Required
* Degree in Mechanical Engineering/Engineering is desirable or qualified by experience
* 2 years previous experience working within Engineering, sales is preferred
* Excellent communication skills, comfortable with speaking to customers on the phone
* Flexible and have a can-do attitude
* Proficient in Microsoft Office (Excel, Powerpoint, Work and Outlook)
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