Desktop Support Engineer (Security Cleared, SC)
Location: Huntington
3 months rolling contract
The successful candidate must hold a current SC clearance.
A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Huntington.
The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance.
Respond to all incidents and requests as required. To diagnose and fix hardware faults and basic software faults within agreed SLAs, to meet customer needs and expectations.
Respond to service tickets in your regional queue and/or, as requested by your TL, update ticket progress after each visit.
Ensure all tickets are managed and updated appropriately
Return all parts in a timely manner via the return process with appropriate paperwork.
Raise warranty tickets and manage with vendor as required - ensuring we maximise warranty credits
To work within a team to achieve departmental KPI's & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials)
Build a good and professional relationship with customers onsite.
Engage with other team members.
Escalate any issues or areas for quality improvements to their Team Leader
Follow all departmental procedures as specified by the Team Leader/ODM
Regularly attend daily calls/team meetings<...